Guest Services Agent

JLL supports the Whole You, personally and professionally.

Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

**What this opportunity involves**:
Working onsite with one of JLL’s major client accounts, the Workplace Services Assistant plays a pivotal role in providing authentic service experiences that bonds the relationship between JLL, our client and their guests. This role maintains smooth operations by providing client, visitor, and administrative support, and execution of duties to the highest standards.

**Snapshot of the role**:
Create a comfortable, welcoming and hospitable experience for employees and their guests.
Provide access passes to employees and visitors in accordance with process.
Run stock take of stationary cupboards for each level, order and restock as required
Work collaboratively with the Workplace team to ensure that required client communications are delivered with accuracy and efficiency.
Assist various contractors with access throughout the tenancy as directed by the Workplace or Facility Manager
Manage the booking, setting, and refreshing of client meeting and event spaces
Assist with subtenant requests, access, room bookings and for anything further refer to JLL subtenant representative
Work closely with our National Occupancy Team, helping when required to source data, complete audits or conduct small adhoc team moves within the business

To succeed in this role you will be enthusiastic, energetic and passionate about representing the client and their visitors. You will be able to meet tight schedules while delivering high quality work as well as having great communication and interpersonal skills.
Experience in the Hospitality or Corporate sector or related professional area.
Proficiency with Microsoft Word, Excel and PowerPoint.

**What you can expect from us**:
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.