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Customer Service Agent

2 weeks ago

Seven Hills, Australia Kennards Hire Full time

**Customer Service Agent**

**Seven Hills, NSW**
- Largest family-owned equipment hire company in ANZ and still growing
- Culture is our secret sauce-we care about our team mates & customers like family
- Ongoing training & career development-no experience needed-onsite parking avail

As the first point of contact for our customers, the focus of the Customer Service Agent is to deliver exceptional customer service, determine customers’ needs and help find the best solution by working collaboratively with our international branch network. There is a lot to learn and one day is never the same.

**About the role**
- 40 hour working week, our customer service centre services all of ANZ
- Staggered 8 hour shift on a rotating roster including weekends
- Package + Profit share bonus + weekend allowances + overtime allowances
- On the job training + induction in a branch near you where you get hands on experience working on our product range

**Responsibilities**
- Provide customers with product and service information including essential information for all hires specifically safety information
- Source equipment to meet customer needs via our branch network
- Complete administrative duties such as creating, updating and finalising hire schedules
- Coordinate equipment deliveries, transfers, pick-ups, repairs, changeovers and breakdowns
- Professionally handle customer enquiries in our hard working culture
- Liaise with multiple departments and stakeholders to effectively ensure customer’s requirements are met.
- Assist with customer specific reports and portal maintenance

**About you**
- A great opportunity to kick start or even restart your career
- Proven experience in customer service focused role with a passion for delivering high level customer service is desired
- Have high attention to detail
- Have excellent written and verbal communication skills
- Be MS Office proficient (Word, Outlook, Excel)
- Have an ability to prioritise and multi task
- Have a flexible approach to work and an ability to adapt to change
- Have a genuine desire to be part of a high performing team environment and help people
- Have an ability to problem solve and have customer negotiation skills
- Own transport is highly desirable as the closest train station is a 20 minute walk.

**Why join the family?**
- We are Australia and New Zealand's largest family-owned equipment hire company
- Our values are at the heart of everything we do; One Family, Fair Dinkum, Taking Hire Higher & Every Customer a Raving Fan
- We offer great Benefits & Rewards such as;
- Profit Share bonus
- Paid Parental Leave
- Extensive training and development throughout your career with us
- Career progression and internal transfer opportunities - across state and international borders
- Staff discount rates on our hire gear
- Access to our employee benefits program including discounts on insurance, eye care, travel and more
- Annual Awards night, Team BBQs and many other fun social events

Please note: Background/Police Checks will be carried out as part of the recruitment process