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Guest Service Agent

2 weeks ago

Surry Hills, Australia YWCA Full time

Join a great team in a central CBD location
- Attractive salary packaging options - up to $15,900 tax free
- Immediate start available

**Want to be part of a feminist organisation working toward a future of gender equality?**YWCA Australia is currently seeking Casual Guest Service Agents to join our profit-for-purpose Song Hotel team in Sydney**
- Location: Surry Hills - Sydney | Gadigal Land
- Contract: Casual | multiple positions available
- Salary: Hospitality Award Level 2 Front Office Grade 1 | $25.85* + 25% casual loading + Super

**About YWCA Australia**

For over 140 years we have been working at the forefront of gender equality through our housing, community programs and advocacy. Our purpose is making young women’s leadership and women’s housing our priority for gender equity in Australia. Learn more about us here.

**About the Song Hotel**

Nestled on the edge of Hyde Park in the heart of Sydney’s CBD, Song Hotel Sydney is a 4-star hotel offering more than just comfortable accommodation. As Australia’s first profit-for-purpose hotel, 25 cents from every dollar you spend supports YWCA Australia’s programs empowering women across the nation.

**About this opportunity**

Kickstart your career in the travel industry with this exciting opportunity
As part of a dynamic team, you’ll work across a rotating roster - including weekends and public holidays - while taking on key responsibilities that support exceptional guest experiences.

In this role you will:

- Deliver a warm and professional welcome to guests, ensuring smooth and efficient check-in and check-out experiences.
- Manage reservations, payments, and guest enquiries across various communication channels with accuracy and care.
- Collaborate effectively with internal teams to coordinate group bookings and meet individual guest needs.
- Support daily operational tasks including audits, shift checklists, and seamless coordination with housekeeping and reception teams.
- Uphold guest safety and satisfaction by promptly addressing complaints and adhering to emergency protocols and WH&S procedures.

**About You**
- At least 1 year of experience in hotel front office or reservations
- Exceptional customer service and communication skills
- A professional, friendly, and approachable attitude
- Proficiency in Microsoft Office and Hotel Property Management Systems
- A flexible, team-oriented approach to dynamic hotel operations

**Questions?**

**How To Apply**

Ready to join a team that makes a difference? We want to hear from you

Applications close at the end of the day on **10 August 2025.**

Please connect with us at any time during the recruitment process if you require assistance to fully participate.