Care Services Team Leader

7 days ago

Sunshine Coast, Australia KinCare Full time

**Job Description**:
**About the role**:
We are seeking an empathetic and efficient Team Leader to support, field-based team of community supports workers who provide a wide range of in-home services across the Sunshine Coast, Gympie and Wide Bay.

**Role requirements**:

- Coaching, leadership and direction to the team to achieve exceptional customer service for our valued elderly customers.
- Experience with developing staff at all stages including recruitment, induction, buddy runs, and actively support safety and well-being initiatives.
- Strong administrative skills and time management - there is a degree of admin related tasks (e.g. payroll, timesheets, invoices etc)
- Skills in mentoring your team to drive positive change and ensure compliance is maintained throughout the team.
- High-level interpersonal skills, with an ability to communicate across all levels.
- A strong commitment to team-work. We work with multiple departments and collaboration is key
- Comfortable working autonomously from home and out in the field with your team, doing 1-1's, group meetings and in-field assessments.

**About you**:

- Proven experience managing a large team (40+) within the call centre, retail, hospitality, or similar industry.
- Previous experience within the Community/Aged Care industry would be great but not essential.
- Demonstrated people leadership experience with a strong ability to have difficult conversations and get the best from people.
- Strong time management, prioritization and initiative are essential.
- Exceptional communication and time management skills with an ability to work well under pressure.
- Strong passion for compliance and achieving customer satisfaction.
- Stakeholder engagement and problem-solving skills.
- Relevant qualifications (or equivalent experience) in Leadership plus Training and Assessment are desirable.

**About KinCare**:
We have a 28-year track record of supporting older Australians and people with a disability to live independently. We’re committed to improving the quality of life and health & well-being for our customers through tailored in-home care services.

It’s really the people here who make it a great place to work. When you come to work for us, you can be sure that you will be inspired and challenged every day. Each day you will be surrounded by passionate, committed colleagues and get to build some meaningful connections. You will also receive the support and training you need for a rewarding long-term career. As a family-orientated company, we believe time at work and at home matters. We are all about work-life balance and flexibility.

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