Casual Team Leader

2 weeks ago

Sunshine Coast, Australia Caloundra RSL Services Club Inc Full time $80,000 - $120,000 per year

We are looking for a Team Leader or Duty Manager to oversee venue operations at Caloundra Power Boat Club.

Caloundra Power Boat Club is located in Golden Beach and features great restaurants and large function rooms, all with spectacular views overlooking the beautiful Pumicestone Passage

What we offer:
  • A generous hourly rate with weekend and public holiday penalty's
  • Half price gym membership for yourself and a partner with no lock in contract
  • In-house Leadership Development Program
  • Free access to Wellness programs
  • Complementary barista made coffee & soft drink
  • Free parking
  • Participation in our employee recognition and rewards program
  • A robust onboarding process
  • Ongoing training & growth opportunities
  • The opportunity to work with a great team of hospitality professionals
Who we are looking for:

The Team Leader role requires a deep understanding of overall venue operations and management. The role typically involve:

  • Reporting to the Duty Managers, overseeing the floor operations and coordinate between different departments (bar, gaming, events, catering)
  • Working with the Duty Managers to provide leadership and coaching to all venue employees
  • Implementing policies and procedures to improve efficiency
  • Analysing performance metrics and making data-driven decisions
  • Leading and effectively communicating with the teams
  • Achieve high levels of customer service and manage customer relations to encourage return business
  • Resolving customer complaints in a professional manner
  • Ensuring compliance with health and safety regulations

Duty Manager oversees the daily operations of the business ensuring that the highest standards of customer service are provided to guests at all times.

The role typically involve:

  • Coach & develop the team through constructive & effective feedback with the aim to improve employee knowledge, performance & reduce staff turnover.
  • Participate in andcoordinate innovationactivities relating to operations & service practices to improve the customer & employee experience.
  • Lead by example through superior customer service, positive & effective communication & productivity.
  • Demonstrate dispute resolution techniques to resolve staff and customer grievances in an efficient manner ensuring a positive business outcome is achieved.
  • Work well under pressure with the ability to multi task.
  • Efficiently & effectively report on customer and employee related incidents.
Pre-requisites:
  • Minimum 2 years' experience in a similar role, demonstrating strong leadership skills and the ability to effectively manage and guide teams toward achieving organizational goals
  • Responsible Service of Alcohol certificate (RSA) & Responsible Gambling Services certificate (RSG)
  • For Duty Manager Role - Approved Managers License & RMLV
  • A strong knowledge of hospitality operations
  • Excellent communication and interpersonal skills
  • Have the ability to multitask, prioritise and manage time effectively
  • A team player attitude with demonstrated leadership skills
  • Ability to work a flexible roster including nights and weekend shifts

Caloundra RSL Services Club Ltd is passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background including people with a disability.

To join the amazing team at the Caloundra RSL and Caloundra Power Boat Club, click the Apply Now button to submit your resume

Due to the number of applicants only shortlisted candidates will be contacted.

  • Team Leader

    7 days ago

    Sunshine Coast, Australia Queensland Government Full time

    **The Team Leader key responsibilities are**: Managing, implementing and monitoring the delivery of accommodation support and respite services to people with an intellectual disability, ensuring high quality outcomes, consistent service provision and continuous improvement in accordance with Human Service Quality Standards and AS&RS' Governance...

  • Team Leader

    2 weeks ago

    Sunshine Coast, Australia Endeavour Foundation Full time $100,000 - $120,000 per year

    Lead a high-performing customer service team delivering meaningful impactDrive service excellence within a values-based, for-purpose organisation$75,000 total remuneration + salary packaging + flexible work optionsMake possibilities a reality for people with intellectual disability.Join Endeavour Foundation as we transform inclusive employment outcomes...

  • Team Leader

    1 week ago

    Sunshine Coast, Australia Queensland Health Full time

    It is preferrable that the applicant has Team Leader experience in a payroll setting and/or Senior Payroll Officer experience Key competencies/suitability (role specific criteria and personal qualities) You will be assessed on your ability to demonstrate the following: - Ability to contribute to and lead continuous quality improvement initiatives,...

  • Administration Team Leader

    2 weeks ago

    Sunshine Coast, Australia Ethical Brand Co. Full time

    **Full-time, Sunshine Coast***: - ** Are you looking to work within a company that values strong organisational culture?**: - ** Are you ready to work in a fast paced and fun team environment?**: - ** Do you want to work in an organisation that cares about having a positive impact on people and the environment?** **OUR COMPANY** Ethical Brand Co is the...

  • Accounts Payable Team Leader

    1 week ago

    Sunshine Coast, Australia HAYS Full time

    Accounts Payable Team Leader with 9 day fortnight **Your new company** A large public service department are seeking an experienced Accounts Payable Team Leader to join their growing team on a contract basis for 3-months with possibility of extension. This position will be based in Maroochydore on the Sunshine Coast with a 9-day fortnight. **Your new...

  • Team Leader Theatre Supply

    1 day ago

    Sunshine Coast, Australia Ramsay Health Care Full time

    **Team Leader Theatre Supply** **Sunshine Coast University Private Hospital, Birtinya** **Permanent Full time position** **About the role** The Supply team is a small tight knit group, that supports the hospital supply chain The Theatre Team Leader will directly support the hospital theatre staff, maintaining the theatre store, this is a busy role...

  • Casual Cleaning Team Member

    7 days ago

    Sunshine Coast, Australia SP-30-BB Full time

    We have one of the country’s most diverse and dependable workforces. We have also been awarded the prestigious Top Employers Certification and won the AHRI Cross Cultural Management Award, recognising our commitment to providing a safe, supportive and passionate working environment. Our Vision is “To change the lives of those we work with by connecting...

  • Care Services Team Leader

    7 days ago

    Sunshine Coast, Australia KinCare Full time

    **Job Description**: **About the role**: We are seeking an empathetic and efficient Team Leader to support, field-based team of community supports workers who provide a wide range of in-home services across the Sunshine Coast, Gympie and Wide Bay. **Role requirements**: - Coaching, leadership and direction to the team to achieve exceptional customer...

  • Team Leader

    7 days ago

    Sunshine North, Victoria, Australia Western Health Full time $100,000 - $120,000 per year

    Team Leader - Clinical Nurse Consultant (Alcohol & Other Drugs)Location: Sunshine Hospital - Emergency DepartmentEmployment Type: Ongoing, Part-Time (32 hours/week)Salary: CNC C + Superannuation + Salary PackagingAbout the roleThe Team Leader of the Sunshine Hospital Emergency Department (SH ED) MH/AOD Crisis Hub (the Hub) AOD CNC team is a valued member of...

  • Area Leader

    2 weeks ago

    Sunshine Coast, Australia Yo-Chi - Embrace the Chi Pty Ltd Full time $90,000 - $120,000 per year

    Yo-Chi is expanding their team and now seeking a passionate and experienced Area Leader to shape our next chapter. Lead with impact across vibrant venues and play a critical role in driving operational excellence, developing talent, and building strong, values led teams. Why Yo-Chi? Set the standards high and build successful, driven teams.Partner with an...