Administration Team Leader

**Administration Team Leader - Icon Cancer Centre Gold Coast**

We’re looking for a new team leader

Join our existing Administration Manager, Team Leader and Administration Officers as we support our valued patients and families receiving radiation therapy based cancer treatment from our medical specialists, therapists and nursing teams.
- **Supportive Environment** with Training Provided
- **Competitive Remuneration, **Development & Progression Opportunities
- **Permanent, Full-Time (Monday to Friday) - Gold Coast University Hospital**

What are we hoping to find in our new team leader?
- A passion and aptitude to learn new processes, become the expert and a drive to teach and support others.
- Excellent computer skills and eye for continuous improvement.
- The enthusiasm to foster a supportive environment and see others flourish.

If the above describes you and leading a team excites you, please apply We’d absolutely love to hear from you

**About Icon**:
Icon Group is Australia’s largest dedicated cancer care provider with a growing reach into New Zealand and Asia. With over 1000 employees our Australian cancer services division is made up of 6 day oncology hospitals, 22 radiation oncology centres and 8 comprehensive centres offering, medical oncology, haematology and radiation oncology services under one roof. The group also encompasses chemotherapy compounding services and pharmacy.

Icon is dedicated to providing exceptional cancer care to communities across Australia. Given the size of Icon, we can provide extensive opportunities within an ideal environment to progress your career, access far reaching opportunities and be part of an innovative market leader at the forefront of cancer care.

**Administration Team Leader - Key Responsibilities**:

- Collaborating with the Administration Manager to ensure timely and coordinated patient appointment times and effective reception services.
- Provide supervision and oversight of the Administration team, providing ongoing training and support
- Provide support or relieve in other roles within the team as required to ensure effective and efficient services for patients.
- Processing Medicare & private billing.
- Ensure accuracy in patient medical records and maintain privacy standards.
- Assist the Administration manager to ensure accreditation standards are met.
- Understanding of Medicare guidelines for accurate referral management and item number rulings.
- Understanding of MBS Item numbers relevant Radiation Oncology & medical billing.
- Competent on Excel, Word and Outlook.
- Providing a high level of customer service by ensuring the appropriate delivery of services to patients and their families.
- Encourage participatory team approach to service delivery seeking input and feedback from team members.
- Liaise with patients and their families in a friendly and compassionate manner.

**About the person we’re going to hire**:
We are searching for an enthusiastic Administration Team leader with outstanding presentation and customer service skills to join our team. The role could be a good opportunity for someone who wants to take the next step in their career and take on a leadership role. We are looking to hire someone who is proactive, personable, and passionate about the role and would consistently demonstrate the Icon Values and lead the team by role modelling a commitment to outstanding customer service and a credible work ethic.

**Skills & Experience**:

- Experience leading a team in a healthcare environment would be viewed favourably, but by no means essential.
- Certificate IV in Training & Assessment (favourable, not essential)
- Ability to work autonomously and effectively in a team environment and plan, coordinate and organise workloads to achieve quality patient service outcomes in a timely manner.
- Ability to prioritise and manage time effectively.
- Prior knowledge and experience in training and development programs ensuring adequate skill levels are maintained to meet operational needs, achieve strategic goals and engage team members.
- Proven ability to establish successful customer relationships with patients, doctors and other stakeholders by ensuring needs and expectations are understood and managed in a timely and effective manner.

**How to Apply**:
**COVID Health Requirement