Service Coordinator Administrative Assistant

1 week ago

Dudley Park, Australia Richard Jay Full time

**We Need Another Member for our Growing Team**
- Full time position Monday to Friday work
- Great wages and conditions - negotiable depending on experience
- Company Incentives
- Fun and rewarding team environment

**THE ROLE**:
This full-time position will be joining our existing team which provides laundry solutions to our customer Australia wide.

The ideal applicant will have had previous experience with general administrative duties, excellent communication and customer service skills with a focus on time management. Spare parts experience would be an advantage.

We need an energetic, friendly person with a positive attitude, excellent interpersonal skills and experience in delivering premium customer service.

**RESPONSIBILITIES**:

- To maintain a high level of coordination between service technicians, administration staff, customers and clients.
- To process customer's requests for service effectively in a timely manner and follow up as required.
- Administration of client service and order information into our computerised system, as well as generating reports.
- Being a primary point of contact for all incoming service, support and spare parts requests from internal and external customers.

**THE SUCCESSFUL APPLICANT WILL REQUIRE**:

- Excellent phone manner along with written and verbal communications skills.
- Excellent customer service skills and customer follow-up procedures.
- Be a methodical worker who has great attention to detail.
- Experience with computerised systems
- Be proactive, self-starter and reliable with an enthusiastic 'can-do'attitude
- Knowledge of Microsoft Office Applications with excel being essential.
- Able to demonstrate multi-tasking abilities, priority and Time Management in a team-work environment.
- An advantage would be knowledge in using Microsoft Dynamics

**WHAT YOU GET**:

- Great wage and conditions
- Company Incentives
- Training and hands on development
- A fun and rewarding team environment
- Employee discounts
- Experience working along beside a switched on, energetic team

**THE COMPANY**:
Our Australian-owned family business has grown steadily into an internationally award-winning company with exclusive distribution arrangements. We sell and service laundry equipment, chemicals, dispensing, hygiene, and ware washing equipment across health, mining, defence, corrections, hospitality and vended laundromat industries. We work with the worlds premium Commercial/Industrial brands including Electrolux professional, LG and Brightwell.

If you are a highly motivated and energetic person with previous customer service experience looking to be part of a successful team, then we would be delighted to hear from you.

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