Business Improvement Officer

4 days ago

Brisbane, Australia Queensland Government Full time

**What you will do:
In your role, you will
- Lead and participate in the development and implementation of service delivery projects and innovative business improvement initiatives.
- Build and maintain strong, working relationships with a wide range of stakeholders to achieve effective business outcomes.
- Prepare or assist in the preparation of business cases, requirements specifications, project briefs, plans, reports and recommendations.
- Assist in the preparation and evaluation of business proposals and options.
- Assist in the implementation of change management strategies.
- Assist in the gathering, interpretation and documentation of business requirements, rules, specifications and processes.
- Initiate, plan and prioritise work goals and monitor progress to meet deadlines.

Who we are looking for:
An individual with
- Experience actively participating in the development and execution of innovative projects, particularly those involving information and communication technology (ICT) and business improvement initiatives.
- Experience with leading process, systems or business change, including demonstrated ability to guide others through the change, even in times of uncertainty.
- Experience in analysing available information in a critical manner and describing the rationale behind decisions. Accepts responsibility for actions and demonstrates judgement about when to escalate issues.

Desirable qualifications and experience
- Qualifications in Project Management - for example, PRINCE2 Practitioner/Foundation, Agile, diploma, certificate or similar.

Be part of something bigger:
Your contribution will not only influence the growth and capability of Customer Services Branch staff but also shape the experiences of the Queensland community we serve.

What we offer:

- Convenient northside location with ample parking and public transport nearby.
- The chance to make a significant impact within a dedicated team.
- A dynamic and collaborative work environment.
- Opportunities for professional growth and development.
- Generous leave including:

- 4 weeks annual leave
- 2 weeks sick leave per year
- Long-service leave after 7 years
- Salary sacrificing
- Parental leave
- Generous superannuation

Ready to make a difference?
pursuit of excellence

We strongly encourage applicants from all life experiences and backgrounds to apply.

Please tell us about any additional support or adjustments, such as interpreting services, physical requirements, or assistive technologies, that will better enable you to shine during the recruitment process.

Applications to remain current for 12 months.
This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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