Service Improvement Officer

7 days ago

Brisbane, Australia Queensland University of Technology Full time

$85,857 to $92,964
- Fixed-term, full-time
- Gardens Point

**Who are we looking for?**

We are seeking a Service Improvement Officer to join HiQ, Student Services and Wellbeing, Administrative Division.

The Service Improvement Officer is responsible for enabling delivery of service improvement initiatives that enhances programs and services for students and Student Engagement teams. Student Engagement comprises of HiQ Contact Centre and Service Points, Future Student & Conversion, Service Improvement and Engagement teams. HiQ is the university’s contact point for members of the public, staff, prospective and current student enquiries and support services.

We’re offering this role as a hybrid position as part of QUT’s commitment to embracing the opportunities created by a more virtual and connected world.

**Real world impact**

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

**About the area**

The Student Services and Wellbeing portfolio leads the university-wide strategy and coordination of all non-academic matters related to the student experience. The portfolio delivers a range of services across the student life cycle, as well as providing advice and leadership to the university on a broad range of student and staff matters, including social justice and public policy.

**What you need to succeed**
- Education, training and/or relevant experience equivalent to completion of a degree with subsequent relevant professional experience in the continuous improvement projects.
- Demonstrated experience influencing teams to execute operational project tasks to support the positive implementation of service improvement projects.
- Well-developed project and organisational skills with a proven ability to effectively plan and prioritise tasks
- Demonstrated digital literacy skills, including ability to record and report on data, and to deliver online services to customers.
- Demonstrated ability to work collaboratively, contribute to a positive and inclusive culture, and build effective relationships with service partners across the university.

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