Training and Enablement Officer

Navitas is currently looking for a Training and Enablement Officer to work within the Careers and Industry Division in this newly created role within the Student Recruitment team. The Training and Enablement officer is responsible for the design, development, implementation and delivery of specialist Sales and Admissions-based training within Navitas.

The role also supports the development and execution of customer centric strategies to achieve Recruitment targets and works with Sales & Admissions leadership team to provide knowledge and expertise in the areas of customer experience and continuous improvement that will underpin revenues and growth initiatives.

This role is critical in the success of driving service orientation and overall student experience through a continuous improvement approach to our call centre activity.

**Working with the Student Recruitment Leadership Team and reporting into the Associate Director, Student Recruitment Operations & Enablement, the role’s core tasks and responsibilities include**:

- Designing and delivering specialist training by utilising different platforms that focus on sales techniques, market trends and industry knowledge.
- Producing training materials and sales-specific training for teams, where compliance and student service requirements are met.
- Undertaking training analysis and identifying skills/capabilities gaps and operational requirements to form and develop and implement training plans.
- Engaging and supporting the business stakeholders by understanding business requirements and maintaining strong internal relationships across the business units.
- Maintaining accurate reporting to ensure all domestic student recruitment and enrolment activities meet all accreditation guidelines’ compliance.

***The person we seek will ideally have the following**:
***Qualifications & Experience**
- Demonstrated experience designing and delivering programs and initiatives including face to face and online delivery to improve performance of sales and related teams.
- Experience developing and implementing sales and operations related training strategies to address identified needs through collaboration with stakeholders and internal/external providers.
- Demonstrated ability to incorporate contemporary sales and process related technologies, systems, practices, and artefacts in strategies to achieve measurable performance improvement.

**Core Competencies**
- Ability to problem solve, derive insights, and develop recommendations.
- Intermediate CRM dashboard experience.
- Curious, inquisitive, questions the status quo, wants to understand ‘why’ and persistent when solving a problem.
- Ability to manage uncertainty, resourceful, proactive and comfortable taking initiative.
- Comfortable with accountability, owning work, and admitting when unsure of the answer.
- Ability to manage competing priorities, communicating progress and stakeholder management.
- Ability to maintain a high degree of accuracy and quality while under pressure.

**What we can offer you**:

- Flexible working arrangements (work from home options, flexible hours, accessible office site)
- Role ownership and development with an opportunity for growth
- Discounted education opportunities as a part of the larger Navitas network
- Collegial and collaborative environment with the aim of academic excellence
- Attractive salary range $100,000 - $105,000 (including super contribution)
- Salary packaging and novated leasing

If working with a global education provider within an educative, collaborative and passionate team working together to achieve outstanding student outcomes, sounds like your next career move, we would love to hear from you

**About Us**

Navitas is a leading global education provider that has helped generations of learners transform their lives through education. We create life-changing opportunities to learn by delivering an extensive range of educational services to over 70,000 aspirational students across our global network each year.

**Extra information