Service Desk Analyst

12 hours ago

Parramatta, Australia Experis Full time

**Service Desk Analyst**

Client - Federal Government client
Location - Parramatta and Penrith (rostered across both offices)
APS5, hourly rate contract
Contract Role - 6 months with possible extensions

**About the role**
- At least 2 years of ICT Tier 1 support experience and substantial experience in using
- and supporting the **Microsoft Office** suite of software and Apple mobile devices
- Experience within **ITIL framework** is good
- Previous use of an **IT Helpdesk system** similar to Microsoft Service Manager
- Experience working in **Government or providing services to a Government Agency** and knowledge and experience in MS Teams would be beneficial
- Proven ability to work through, and progress, work issues with limited direction
- Be flexible and adapt quickly to a changing environment
- Good understanding of computing hardware and strong problem-solving skills with the ability to troubleshoot issues quickly and accurately
- The suitable applicant will also be required to obtain and maintain a security clearance conducted by the Australian Government Security Vetting Agency (AGSVA). To be eligible to obtain a security clearance (**Baseline, Negative Vet 1 or Negative Vet 2**) applicants must **be an Australian Citizen**.
- ** ITIL v3 Foundations Certificate** would be well regarded.

If this is of interest, please respond to this advert supplying a CV in word format.

**_ Jyoti Dua_**
**_Divisional Manager_**
**_Let's Connect_**
- Aboriginal and Torres Strait Islander people are encouraged to apply._

State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856

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