Service Desk

11 hours ago

Parramatta, Australia Genesis IT&T Pty Ltd Full time

A growing and reputable IT Solutions Provider located Parramatta is looking for an experienced Service Engineer. Our client is a high-performing organisation that supports long-term sustainable employment.

**Description**:

- Resolve technical incidents within relevant service levels
- Take ownership of escalated tickets
- Follow processes and guidelines to achieve the best outcome
- Ensure that industry best practices are applied whenever possible
- Provide customers with regular updates
- Ensure documentation is up to date
- Hybrid Working Arrangements (North Parramatta)

This position is actively recruiting and we welcome applicants with the following experience

**Experience**:

- Minimum of 2 years’ experience working as a Level 2 Service Desk Engineer in an MSP environment.
- You own a valid drivers license and have your own vehicle
- Certifications such as ITIL. MCSA, MCSE or MCITP, CCNA or Sophos are desired.
- Experience across HyperV, Microsoft (AD, Exchange, SQL), Network (WAN/LAN/Routers/Switches/Firewalls), Cloud Solutions and Storage technologies
- MS Windows Servers, Cloud Migration experience including Office365 are essential
- Ability to work unsupervised, to a very high standard and have excellent problem-solving skills
- Have excellent communication skills and a strong customer service focus
- Be able to work flexible hours

**How to Apply**:please follow the relevant links or contact

**Reference Number**: 3566461

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