Service Desk Analyst

6 days ago

Parramatta, Australia NSW Government -NSW Police Force Full time

**Computer Systems Officer Level 1**:

- **Temporary Full-Time up to 6 months**:

- **Parramatta**

**About us**

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

**About the role**

We have an opportunity for a Service Desk Analyst to be part of our Client Services & Engagement, Technology Command. The Service Desk Analyst provides a rang of quality ICT call centre services at NSWPF customers to support the efficient operations of NSWPF business. ICT Service Desk, a part of business and technology Services Command, is the first line in providing quality business technology support to NSWPF.

**What we can offer you**

At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:

- competitive salary;
- flexible work options;
- opportunity to purchase leave;
- annual leave loading;
- corporate wellbeing programs including seminars and the Fitness Passport;
- free annual influenza vaccination;
- salary packaging options via superannuation contributions or a novated vehicle lease;
- convenient location for public transport and to shops etc;
- in-house gym facilities.
- Opportunities for personal growth / development and training programs
- 5-minute walk to train station, Westfield and Parramatta CBD.

**How to Apply**

Applications can only be submitted electronically via the I Work for NSW website.

To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role.

Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview.

**Target Question 1**:
The role requires you to provide first level ICT support covering both the customer service and technical requirements of a Service Desk role. Please describe a time where you were able to support a customer in addressing and resolving a technical incident. What was the incident and how did your efforts contribute to the resolution?

**Target Question 2**:
Please provide examples where you have provided a high level of customer service. What was your approach to achieving positive outcomes?

If you require any further information about this opportunity, please contact the hiring manager **Vanessa Hanshaw via 02 8835 6798.**
- an Australian Citizen;
- a permanent resident of Australia; or
- a New Zealand citizen.

**Our commitment to Diversity**:
The NSW Police Force is a proud employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees. Differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

  • Service Desk Analyst Parramatta

    6 days ago

    Parramatta, Australia Hitachi Construction Machinery Full time

    **About Us** Hitachi Construction Machinery Oceania (HCMO) is a newly formed holding company for Hitachi Construction Machinery Australia and CablePrice New Zealand. We are a global brand providing a variety of machinery and commercial vehicles for customers in New Zealand and Australia to the Construction, Mining, Forestry and Transport industries. At the...

  • Service Desk Analyst

    2 weeks ago

    Parramatta, New South Wales, Australia Empower IT Solutions Pty Ltd Full time $60,000 - $80,000 per year

    About UsEmpower IT Solutions is a technology company, based in PARRMATTA - servicing medium to large sized businesses across Australia & New Zealand over the last 21 years.We provide Managed IT Services, Managed Cyber Security, Private Cloud & IT Projects under our IT Services lob and provide Dynamics 365, SharePoint & Power BI services under...

  • Service Desk

    4 days ago

    Parramatta NSW, Australia Uniting Full time $60,000 - $90,000 per year

    IT Service Desk Analyst – Parramatta CBDFixed-Term Contract – 6 monthsAt Uniting, we are committed to making a real difference in the world. We inspire people, strengthen communities, and actively confront injustice.We celebrate diversity and welcome all individuals, regardless of ethnicity, faith, sexual orientation, or gender identity.Our values guide...

  • Service Desk Analyst

    2 weeks ago

    Parramatta NSW, Australia NSW Department of Communities and Justice Full time $84,659 - $92,471 per year

    Division: Corporate ServicesLocation:Parramatta, NSW, AU, 2150Req ID: 77786Service Desk AnalystLocation – Parramatta CBD (access to hybrid work requirements)Employment type – Temporary full-time up to 6 months with possibility of extensionGrade – Clerk Grade 3/4Salary – $84,659 pa - $92,701 pa plus employers' contribution to superannuation and annual...

  • Service Desk Analyst

    3 days ago

    Parramatta, Australia The Catholic Church Full time

    The Service Desk Analyst is responsible for the provision of front-line support of Information Technology services. **SUCCESS PROFILE** QUALIFICATIONS - Tertiary qualifications in Computer Systems, Computer Science or Information Technology. - Employment screening including Working with Children check to the satisfaction of Chancery. - Cisco Certified...

  • Service Desk Support Analyst

    6 days ago

    Parramatta, Australia Talent International Full time

    **Job Details**: **Location** Parramatta **Salary** AU$25 - AU$30.95 per hour **Job Type** Full Time **Ref** BBBH98607_1676342097 **Contact** Anna Au **Posted** about 6 hours ago **Service Desk Support** **Parramatta** **12 Months Contract** Talent International is working in partnership with a large government organisation to assist in...

  • Service Desk Officer

    2 days ago

    Parramatta, Australia Ashdown Consulting Full time

    3 Month Contract | $38.12/ hour inc. Super - Parramatta/ WFH **Service Desk Officer |** **3 Month Contract | $38.12/ hour inc. Super** - $30 - $34.5/hour + Super - 3 - Month Contract - Parramatta/ WFH **About the Company** This NSW Government agency is a major service provider who strives to deliver a more consistent and efficient experience within...

  • Service Officer Service Desk

    1 week ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Corporate Services - Location: Parramatta, NSW, AU, 2150 - Req ID: 73071 **Service Officer Service Desk** - **6-month temporary role with view to extend**: - **Parramatta CBD with access to hybrid work arrangements**: - **Salary from $82,193 to $90,001 + super and annual leave loading**: - **Diverse and inclusive organisation with generous...

  • Service Desk Team Leader

    4 days ago

    Parramatta, Australia Aruma Full time

    Location: Flexible location - NSW / VIC / BNE / QLD / ACT - Full Time Perm **Your opportunity** The **Service Desk Team Leader** plays an integral role in the success of our services and the achievement of our vision, mission, and organisational objectives. The Team Leader manages, leads, and works alongside the Level 1 Service Desk team providing customer...

  • IT Service Desk Lead

    6 days ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Homes NSW- Location: Parramatta, NSW, AU, 2150- Req ID: 69574**IT Service Desk Lead** **Location - Parramatta, on site requirement** **Employment type - Full time temporary opportunity until October 2028** **Salary - Clerk Grade 9/10 -$120,859 - $133,183 per annum, plus employer’s contribution to superannuation.** **About Aboriginal Housing...