Service Desk Analyst

3 days ago

Parramatta, Australia The Catholic Church Full time

The Service Desk Analyst is responsible for the provision of front-line support of Information Technology services.

**SUCCESS PROFILE**

QUALIFICATIONS
- Tertiary qualifications in Computer Systems, Computer Science or Information Technology.
- Employment screening including Working with Children check to the satisfaction of Chancery.
- Cisco Certified Network Associate (CCNA).
- Microsoft Azure / Azure Active Directory.
- Microsoft Office365 Administration.
- Microsoft Active Directory.
- Microsoft Windows 10.
- Microsoft Exchange.
- Customer Service.
- ITIL.

TECHNICAL SKILLS
- A commitment to the ethos and values of the Catholic Church.
- Demonstrated knowledge of computer environment operating concepts and structures.
- Knowledge of new technology and the ability to assess and align user needs with organisation requirements and implement solutions accordingly.
- Current knowledge of network (including telecommunications services) and security.
- High level analytical skills and the ability to solve complex operational problems and implement solutions in time critical situations using sound judgement.
- Exceptional time management and organisational skills.
- Cisco Unified Communications (Call Manager, WebEx Calling, Jabber).
- A Current Drivers Licence.

EXPERIENCE
- +3 years’ experience with ability to work within IT Service Management and IT Governance Frameworks and guiding principles.
- Proven ability to work autonomously, to think creatively and laterally to solve problems, incidents and in delivery of services.
- + 3 years’ experience with ability to interact with stakeholders across all levels and with peers in a positive, valuable and professional manner.
- +3 years’ experience with a focus on outcomes and emphasis on exceeding stakeholder and user expectations.
- 3-5 years’ experience with core networking and telecommunications fundamentals.
- 3-5 years’ experience in an I.T Support Role.

**Job Types**: Full-time, Permanent

**Salary**: From $70,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person

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