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Service Desk Support Analyst

3 weeks ago

Parramatta, Australia Talent International Full time

**Job Details**:
**Location**

Parramatta

**Salary**

AU$25 - AU$30.95 per hour

**Job Type**

Full Time

**Ref**

BBBH98607_1676342097

**Contact**

Anna Au

**Posted**

about 6 hours ago

**Service Desk Support**

**Parramatta**
**12 Months Contract**

Talent International is working in partnership with a large government organisation to assist in sourcing an experienced 'Service Desk Support' level 1.

**Key Criteria**:

- Excellent verbal communication skills in providing instructions, advising and consulting.
- Proficiency in documenting technical investigation and outcomes accurately and concisely.
- Demonstrated time management skills and ability to manage competing priorities. Be able to manage self to deadlines.
- Demonstrated ability to deal with issues effectively under pressure and in handling, resolving and escalating matters in crisis situations.
- Demonstrated ability in handling difficult customer interactions and problem-solving while maintaining high level of customer satisfaction.