Service Officer Service Desk

5 days ago

Parramatta, Australia NSW Department of Communities and Justice Full time

Division: Corporate Services
- Location: Parramatta, NSW, AU, 2150
- Req ID: 73071

**Service Officer Service Desk**
- **6-month temporary role with view to extend**:

- **Parramatta CBD with access to hybrid work arrangements**:

- **Salary from $82,193 to $90,001 + super and annual leave loading**:

- **Diverse and inclusive organisation with generous leave entitlements including flex leave and access to Fitness Passport**

**Your role**

Department of Communities and Justice is seeking Service Officers, Service Desk to deliver and support a team in providing excellent customer service and meet service delivery standards for our customers and stakeholders.

**What you’ll do**

In this role, you will:

- Provide service support and advice in response to inquiries, and requests about shared services products and services by clarifying issues, resolving inquiries and requests in line with SPAs and standards.
- Promote, support, and assist clients in the self-service function.
- Follow procedures, processes and log incidents and requests using existing customer management tools, including ServiceNOW.
- Create a positive customer experience using your knowledge base and researching to resolve or escalating unresolved complex issues in line with SPAs.
- Contribute to the continuous improvement of processes and knowledge base.
- Research and analyse information to make recommendations based on relevant evidence

Department of Communities and Justice Shared Services & Customer Experience unit is a diverse, positive, and collaborative team based in Parramatta at 6PSQ, working in a hybrid environment.

**What we’re looking for**
- Processing HR/Payroll and/or Finance transactions.
- Providing customer centric service support to clients in a medium to large client services environment.
- Dealing with demanding or difficult customers in a Service Desk setting.

Download the role description.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families, and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

**Applications close**:Sunday, 23rd March at 11:59 pm AEST

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

**Information regarding Talent Pools**:
This talent pool will be used for future ongoing and temporary roles and is valid for a period of up to 18 months. For more information visit Your recruitment journey on the DCJ website.

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