Service Officer Service Desk

2 weeks ago

Parramatta, Australia NSW Department of Communities and Justice Full time

Division: Corporate Services
- Location: Parramatta, NSW, AU, 2150
- Req ID: 73071

**Service Officer Service Desk**
- **6-month temporary role with view to extend**:

- **Parramatta CBD with access to hybrid work arrangements**:

- **Salary from $82,193 to $90,001 + super and annual leave loading**:

- **Diverse and inclusive organisation with generous leave entitlements including flex leave and access to Fitness Passport**

**Your role**

Department of Communities and Justice is seeking Service Officers, Service Desk to deliver and support a team in providing excellent customer service and meet service delivery standards for our customers and stakeholders.

**What you’ll do**

In this role, you will:

- Provide service support and advice in response to inquiries, and requests about shared services products and services by clarifying issues, resolving inquiries and requests in line with SPAs and standards.
- Promote, support, and assist clients in the self-service function.
- Follow procedures, processes and log incidents and requests using existing customer management tools, including ServiceNOW.
- Create a positive customer experience using your knowledge base and researching to resolve or escalating unresolved complex issues in line with SPAs.
- Contribute to the continuous improvement of processes and knowledge base.
- Research and analyse information to make recommendations based on relevant evidence

Department of Communities and Justice Shared Services & Customer Experience unit is a diverse, positive, and collaborative team based in Parramatta at 6PSQ, working in a hybrid environment.

**What we’re looking for**
- Processing HR/Payroll and/or Finance transactions.
- Providing customer centric service support to clients in a medium to large client services environment.
- Dealing with demanding or difficult customers in a Service Desk setting.

Download the role description.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families, and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

**Applications close**:Sunday, 23rd March at 11:59 pm AEST

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

**Information regarding Talent Pools**:
This talent pool will be used for future ongoing and temporary roles and is valid for a period of up to 18 months. For more information visit Your recruitment journey on the DCJ website.

  • Service Desk Officer

    6 days ago

    Parramatta, Australia Ashdown Consulting Full time

    3 Month Contract | $38.12/ hour inc. Super - Parramatta/ WFH **Service Desk Officer |** **3 Month Contract | $38.12/ hour inc. Super** - $30 - $34.5/hour + Super - 3 - Month Contract - Parramatta/ WFH **About the Company** This NSW Government agency is a major service provider who strives to deliver a more consistent and efficient experience within...

  • Service Desk Officer

    8 hours ago

    Parramatta, Australia Uniting Full time

    **Bring your solid Customer Service experience to Uniting where you will make a difference every day!**: - **Parramatta CBD base + hybrid**: - **Great base salary + super and NFP salary packaging benefits, 18,550 as a tax-free benefit!**: - **Work with a team of collaborative professionals.** **About the role**: This full time permanent role is...

  • Service Desk Officer

    2 weeks ago

    Parramatta, Australia Uniting Full time

    At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities and confront injustice. - As an organisation, Uniting celebrates our diversity and welcome all people regardless of ethnicity, faith, sexual orientation and gender identity._ - We are _**_bold, imaginative, respectful_**_ and...

  • Service Officer

    8 hours ago

    Parramatta Park, Queensland, Australia NSW Department of Customer Service Full time

    Overview Service Officer (Service Desk) - Talent Pool role at NSW Department of Customer Service. This posting is for Talent Pool applications for future opportunities within the department. Base pay and eligibility Base pay range: A$84,659.00/yr - A$92,701.00/yrTALENT POOL ONLY Clerk Grade: 3/4 Salary Range: $84,659 - $92,701 plus...

  • Service Desk Analyst

    1 week ago

    Parramatta, Australia NSW Government -NSW Police Force Full time

    **Computer Systems Officer Level 1**: - **Temporary Full-Time up to 6 months**: - **Parramatta** **About us** The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order...

  • Service Desk Analyst

    21 hours ago

    Parramatta, Australia NSW Government -NSW Police Force Full time

    **Computer System Officer - Level 1**: - **Ongoing Full-Time**: - **Parramatta** **About us** The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a...

  • Service Officer

    6 hours ago

    City of Parramatta Council, Australia NSW Department of Customer Service Full time

    OverviewService Officer (Service Desk) - Talent Pool role at NSW Department of Customer Service. This posting is for Talent Pool applications for future opportunities within the department.Base pay and eligibilityBase pay range: A$84,659.00/yr - A$92,701.00/yrTALENT POOL ONLYClerk Grade: 3/4Salary Range: $84,659 - $92,701 plus superannuation and leave...

  • Service Desk Analyst

    1 week ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Corporate Services - Location: Parramatta, NSW, AU, 2150 - Req ID: 71875 **Service Desk Analyst** - Location Parramatta CBD with access to hybrid work arrangements - Temporary opportunity until 30 December 2025 (35 hours per week) - We are also actively building a talent pool of Service Desk Analysts for opportunities within the Department in the...

  • Service Desk Team Leader

    7 days ago

    Parramatta, Australia Aruma Full time

    Location: Flexible location - NSW / VIC / BNE / QLD / ACT - Full Time Perm **Your opportunity** The **Service Desk Team Leader** plays an integral role in the success of our services and the achievement of our vision, mission, and organisational objectives. The Team Leader manages, leads, and works alongside the Level 1 Service Desk team providing customer...

  • Eoi - Service Officer (Service Desk) - 3/4

    2 weeks ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Corporate Services- Location: Parramatta, NSW, AU, 2150- Req ID: 58645**Expression of Interest** **Service Officer (Service Desk)** **Shared Services & Customer Experience** **Temporary Employment Opportunity** **(Expressions of interest are being sought from NSW Public Sector employees (ongoing and temporary staff) who would like to be...