Reservations Coordinator

2 days ago

Surry Hills, Australia The Point Group Full time

Fun and Fast-paced environment
- Enjoy group wide discounts and incentives
- Casual role within our Events and Reservations team

The Dolphin Hotel in Surry Hills seeking a highly motivated and experienced Reservations Coordinator join our team on a casual or contract basis.

Reporting to the Events & Reservations Manager, you will play a pivotal role in contributing to the planning, implementation, and project management of client events and reservations. This is a casual position however longer-term employment may be available within our expanding group.

**About You**
You will have a talent for customer service with an engaging phone manner and a problem-solving mindset. As you will often be the first point of contact for customers, you will play a key role in our total “guest experience”.
- Ability to build strong relationships, you are professional, personable and approachable.
- Outgoing personality with strong sales and negotiation skills
- You will be guest-centric with great interpersonal skills
- You will have strong verbal and written communication
- Be team orientated and results & sales driven
- A creative flair, with the ability to envisage and bring to life the customer’s requirements.
- Pro-active and innovative approach to potential clients
- You will possess the resilience to handle a fast-paced working environment, be able to work autonomously, with a passion for excellence

**Position Overview**:

- Proactively following through with all leads to ensure that conversion occur in timely manner.
- Occasionally conduct site inspections with potential clients, being able to clearly articulate spaces, offerings and any other venue essential information.
- Being the hotel’s point of contact for events and reservations.
- Timely prepare all runsheets with clear and detailed information.
- Processing of payments for function deposits, event pre-payments.
- Ensuring venue events calendar is maintained, with all relevant events clearly outlined.
- Organising and overseeing all casual venue bookings, ensuring that all managers are aware of requirements for functions or large bookings.
- Working closely with all department heads to communicate and deliver on guest experience.
- Drive creative ideas and solutions for guests and clients.
- As part of the event and reservations team, part of this role involves answering day to day calls and making general restaurant and bar bookings.

Knowledge of some of the following will be advantageous however not essential:

- Res Diary
- Google workspaces
- Drop Box
- InDesign
- Microsoft 365

If the above criteria is inline with your personality and career ambitions, please Apply

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