Service Transition Lead

2 weeks ago

Baulkham Hills, Australia Reserve Bank of Australia Full time

Join the Reserve Bank at a time of pivotal transformation.- Impactful work that helps make a difference for the Australian people.- 2 Year Fixed Term Salaried Contract

More flexibility, less one-size-fits-all

The Reserve Bank of Australia is embarking on a Core Modernisation program which involves a major upgrade of core technology infrastructure. We currently have an opportunity for a Transition Specialist to join this program.

This role is solutions-oriented, and outcome based, requiring a balance of strategic direction and service management understanding.

Key Responsibilities:
Transition Planning and Management:
- Develop and implement a detailed transition plan in accordance with the CoreMod implementation timeframes.- Coordinate with stakeholders to define and deliver transition scope, objectives, and deliverables. These stakeholders span the program delivery teams, the Service Integration Partner, IT service teams, and the Organisational Change Management (OCM) team.- Drive the project forward by managing the delivery timeline, mitigating risks, and ensuring alignment with business outcomes.

Service Transition:
- Act as the primary point of contact for technical migration co-ordination, offering guidance and expertise to internal teams and external partners.- Oversee the transition of IT services, ensuring mínimal disruption and maintaining service quality.- Ensure all service management processes are adhered to during the transition.- Lead the development of Support Models in partnership with Service Owners and stakeholders as required for ICT services transitioning from project delivery into operations.- Oversee service validation and testing to ensure readiness for operational use.- Maintain a focus on outcome-based delivery, ensuring the successful completion of each phase of the project.- Work closely with the Operational Readiness and Organisational Change teams to ensure alignment to Program plans and activities.- Ensuring that all service management processes, such as ITIL, are followed during the transition- Provide guidance, support, and training on ITIL processes and best practices.

Stakeholder Communication:
- Act as the primary liaison for all stakeholders, providing regular updates on transition progress to the program and RBA BAU operational teams.- Facilitate communication between technical teams, management, and external vendors.- Prepare and present transition status reports and documentation.

Post-Transition Support:
- Develop and implement a post-transition support plan.- Monitor the post-transition performance and address any issues promptly.- Conduct a post-implementation reviews to identify lessons learned and areas for improvement.

Your Background:
Application Close:
December 13, 2024

.

  • Test Lead

    1 week ago

    Baulkham Hills, Australia Reserve Bank of Australia Full time

    Migration Test Lead X 2 - Fixed Term (2 Years) Exciting Opportunity for a Seasoned Test Lead to Drive Testing Across a Major Technology Program As a Test Lead within our IT Enterprise Testing Services team, you will be responsible for the full scope of testing activities across a large-scale infrastructure uplift program. This initiative aims to uplift and...

  • Transition Officer

    2 weeks ago

    Surry Hills, Australia NSW Government -NSW Police Force Full time

    **Clerk Grade 3/4**: - **Ongoing Full-Time**: - **Surry Hills** **About us** The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a...

  • Test & Release Lead - Workday

    2 weeks ago

    Baulkham Hills, Australia Anglicare Full time

    With over 4000 employees, Anglicare is a Christian organisation, with a heritage of service spanning 160 years, serving older people and those who are vulnerable or marginalised by providing a range of accommodation, care and community services. Robert Walters has partnered with this fantastic company that was established with a mission to change lives and...

  • Leading Hands

    2 weeks ago

    Baulkham Hills, Australia Challenger Services Group Full time

    **WHO WE ARE** Challenger is an award-winning national industry leader, providing outsourced service solutions to a number of critical industries. Our prime coverage is within Sydney, Melbourne, Brisbane and the Gold Coast. Our capabilities and success lie within servicing the commercial cleaning, hospitality, food and beverage, food production, government,...

  • Leading Hands

    7 days ago

    Baulkham Hills, Australia Challenger Services Group Full time

    **WHO ARE WE** Challenger is an award-winning national industry leader, providing outsourced service solutions to a number of critical industries. Our prime coverage is within Sydney, Melbourne, Brisbane and the Gold Coast. Our capabilities and success lie within servicing the commercial cleaning, hospitality, food and beverage, food production, government,...

  • Sales Support Manager

    1 week ago

    Baulkham Hills, Australia Valvoline Global Full time

    **Why Valvoline Global Operations?** Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of Aramco, one...

  • Essential Services Manager

    4 days ago

    Baulkham Hills, Australia Anglicare Full time

    About Us: Anglicare Sydney is a leading and highly regarded community NFP organisation in Australia. Our vision is to see Jesus Christ honoured, lives enriched and communities strengthened. To achieve this, we are looking to attract the most capable and mission aligned people to join us. For over 160 years Anglicare has been serving people in need -...

  • Youth Support Worker

    7 days ago

    Baulkham Hills, Australia APM Full time

    APM has secured new business with the Transition to Work contract and we are now seeking anyone interested in making a real difference to the lives of young people as a Youth Support Worker in our **Baulkham Hills **office. As a Youth Support Worker, you will be assessing the needs of the participants, identifying barriers to employment and providing...

  • Youth Support Worker

    3 hours ago

    Baulkham Hills, Australia APM Full time

    APM has secured new business with the Transition to Work contract and we are now seeking anyone interested in making a real difference to the lives of young people as a Youth Support Worker in our **Baulkham Hill and Ryde**office. As a Youth Support Worker, you will be assessing the needs of the participants, identifying barriers to employment and providing...

  • Customer Service Manager

    2 weeks ago

    Baulkham Hills, New South Wales, Australia Clarendon Homes Full time $104,000 - $130,878 per year

    Welcome to your new role with Clarendon HomesWe are seeking a motivated and people-focusedCustomer Service Managerto lead our Pre-Construction Customer Service team. Clarendon Homes is part of the Campbell Property Group, a well-established Australian-owned residential builder, renowned for our passionate people, innovative designs, and high-quality...