Business Systems Support Officer

2 days ago

Brisbane, Australia Queensland Government Full time

**Please note that due to the recent Machinery of Government change, this department is now the Department of Housing and Public Works.

What you will be doing:

- Supporting the team engaged in managing the whole of government procurement systems and with ongoing system improvements.
- Providing system helpdesk support, ensuring effective support to agencies and industry in the use of the systems.
- Undertaking day to day support and maintenance of whole of government procurement systems including the Queensland Government Procurement Solution (QPS), the Queensland Government Arrangements Directory (QGAD), QTenders and contract lifecycle management system (QContracts) and SharePoint as well as other internal databases.
- Undertake system enhancement road and process mapping to assess and determine system and process improvements.
- Performing business systems testing for upgrades to whole of government procurement systems including QContracts, QTenders, QGAD and QPS.
- Assist the Systems Manager and other senior staff in developing new processes and procedures to support new systems solutions as they are deployed.

The skills you will need include being able to:

- Experience in providing high-quality help desk support, demonstrated by a high level of customer satisfaction.
- Experience in supporting business systems and associated projects and assisting in reviews of business processes.
- Highly developed communication skills, including effective consultation, negotiation and liaison skills.
- Ability to analyse and interpret data and information to reach sound and consistent conclusions.
- Understanding of the policies, practices and procedures that provide the framework for the operations of business systems.

Applications to remain current for 12 months.

Job Ad Reference: QLD/654668/25

Closing Date: Thursday, 28 August 2025
This work is licensed under a Creative Commons Attribution 3.0 Australia License.

  • Business Systems Officer

    1 day ago

    Brisbane, Queensland, Australia Department of Customer Services, Open Data and Small and Family Business Full time

    Join the Department of Customer Services, Open Data and Small and Family Business (CDSB) as a Business Systems Officer, where you will deliver excellence in customer service and work with talented people to make a difference and shape Queensland's future.This role provides an exciting opportunity for a valuable team member to join the Statutory Reporting and...

  • Business Systems Support Officer

    2 weeks ago

    Brisbane, Australia Energy and Public Works Full time

    As Business Systems Support Officer, you will be part of a small team in an ICT service desk and support staff, providing customer facing assistance to the public and Queensland Government users of procurement ICT systems. You will provide support to the Systems Manager on reviewing current support documentation and processes for the existing...

  • Business Systems Officer

    1 week ago

    Brisbane, Queensland, Australia Queensland Government Full time $80,000 - $120,000 per year

    Be challenged | Be rewarded | BelongQLeave is seeking a tech-savvy Business Systems Officer with a passion for designing user focused solutions to join our Information Technology and Innovation team.In this dynamic role, you'll contribute directly to our digital transformation by maintaining and enhancing business systems, and working closely with...

  • Principal Business Systems Officer

    1 week ago

    Brisbane, Australia Energy and Public Works Full time

    Reporting to the Systems Manager, within the Insights and Digital team, the Principal Business Systems Officer will be responsible for providing high level advice and practical solutions for procurement system issues and participate in meetings and forums to facilitate collaborative decisions on current and emerging issues. The position works as senior part...

  • Systems Support Officer

    2 weeks ago

    Brisbane, Australia Queensland Government Full time

    **As a System Support Officer, you will**: Support the operational daily functioning of the department's LMS. Be the first point of contact between the LMS support system and end-users. Create and maintain the LMS user profiles. Track and report monthly on LMS license usage for the department and its partners. Assess and resolve first tier support queries...

  • Systems Support Officer

    4 days ago

    Brisbane, Australia Queensland Police Service Full time

    Please note, as part of this role you may be required to perform some after duties hours on a scheduled basis, undertake shift work, and provide on-call support as part of a 24/7 roster. Multiple roles available. As part of Machinery of Government changes, 3 of these roles are anticipated to transition to Queensland Ambulance Service in 2025. Your Key...

  • Business Support Officer

    2 days ago

    Brisbane, Australia Queensland Health Full time

    The role The Business Support Officer is responsible for providing human resource administration activities, information management, procurement and financial services for the System Policy Branch. You may be required to assist senior business staff with monthly and quarterly reporting processes, accessing and collating data and information for reports, and...

  • Systems Support Officer

    1 week ago

    Brisbane, Australia Children, Youth Justice and Multicultural Affairs Full time

    **The System Support Officer's key responsibilities are**: - support the operational daily functioning of the department's learning manage system (LMS), - be the first point of contact between the LMS support system and end-users, - create and maintain the LMS user profiles, - track LMS license usage, - assess and resolve Level 1 support queries arising...

  • Systems Support Officer

    4 days ago

    Brisbane, Australia Children, Youth Justice and Multicultural Affairs Full time

    **The System Support Officer's key responsibilities are**: - Support the operational daily functioning of the department's learning manage system (LMS); - Be the first point of contact between the LMS support system and end-users; - Create and maintain the LMS user profiles; - Track LMS license usage, - Assess and resolve Level 1 support queries arising...

  • Business Support Officer

    1 week ago

    Brisbane, Australia State Library Full time

    Key duties and responsibilities - Contributing to a positive and safe work environment by modelling conduct that is culturally capable, inclusive, respectful and ethical. - Delivering high quality business support services for First Nations Engagement Branch. - Participating in a high performing team in the delivery of professional, confidential and...