Business Systems Officer

Join the Department of Customer Services, Open Data and Small and Family Business (CDSB) as a Business Systems Officer, where you will deliver excellence in customer service and work with talented people to make a difference and shape Queensland's future.

This role provides an exciting opportunity for a valuable team member to join the Statutory Reporting and Policy Unit in supporting the delivery of a range of travel, finance, and business system solutions providing administrative and support services across the business areas of the Department.

This team supports the delivery of a range of travel, finance, and business system solutions providing administrative and support services across the business areas of the Department. As a key member of the team, you will provide support for a range of travel, finance and business systems, functions, services, and processes.

As the Business Systems Officer you will

• Provide support for a range of travel and finance functions, services, systems, and processes.
• Support the Manager Business and Travel Solutions with travel processes, systems and supplier arrangements under the QTravel model for the department.
• Be a knowledge expert to provide travel system (QTravel and MyTravel) functions including user profiles, master data maintenance, system configuration, audit, reporting and business processes in line with Departmental policy and procedures.
• Investigate and resolve issues resulting from travel system configurations, exception reports and user errors. This may require assisting with the implementation of system enhancements, process changes and other project delivery.
• Provide business system support (e.g. SAP, corporate card, banking) including user access, organisational hierarchy development and maintenance, approval workflow tables, reporting and business processes.
• Provide timely and professional advice, guidance and support to stakeholders, system users and help desk customers on travel, finance and business systems, services, procedures, and controls.
• Administer and deliver a comprehensive program of internal controls monitoring and reporting for travel and finance systems including business travel accounts, SAP ECC6 and corporate card. This will require strong Excel skills to perform analytical, cost allocation and reconciliation tasks.
• Ensure compliance with relevant Government legislation and guidelines and Departmental policies and procedures in relation to travel, finance, administrative, recordkeeping (Public Records Act 2002), information security and privacy and other corporate and operational issues.
• Identify opportunities for continuous improvement and participate in the development and maintenance of the relevant travel and finance policies, procedures, educational resources, business processes, tools and systems, including user acceptance testing.

The Position Requires An Applicant Who

• Has the ability to work under pressure, meet deadlines and appropriately escalate issues.
• Demonstrates strong analytical skills, knowledge and experience in travel and business systems and reporting requirements.
• Has the ability to work collaboratively with others and contribute to quality service delivery.
• Has the ability to contribute to our cultural capability and/or culture of respect and inclusion.

Refer to the Role Description for a full list of responsibilities and what we are looking for.

Join our team - deliver excellence in customer service, make a difference and shape the future of Queensland. We celebrate diversity and invite applications from all backgrounds. For further information about this exciting opportunity, and how to apply, please see the attached Role Description.

Appplications to remain current for 12 months.

Occupational group
Accounting and Finance