Guest Services/ Concierge Officers- Qld

Unique and prestigious client in Brisbane CBD
- Work at a premium site as a Concierge Officer
- No Security License needed

Wilson Security is the leading provider in the provision of security services across Australia and New Zealand. Our services are supported by a highly experienced management team, industry-leading expertise and a strong local and national structure. We are committed to becoming Australasia’s leading provider of integrated Security Solutions. Wilson Security has an established Blue Chip national client portfolio which is in a period of significant growth

**THE POSITION**:
Do you thrive in providing the best possible service to clients and customers?

Are you a confident and driven individual who likes to be front facing, representing a high end client?

**Wilson Security is looking for dedicated and customer service focused Concierge Officers in Brisbane CBD.**

**No Security License needed for this unique role**

You must be an excellent communicator with a positive and friendly attitude, who is willing to go above and beyond.

**ROLE RESPONSIBILITIES**:

- Corporate concierge duties which include, providing 5 star customer service to all guests and clients
- Meeting and greeting high end clients
- Providing general assistance where needed throughout the business
- General reception duties
- Handle guest requests, inquiries and complaints promptly
- Maintain knowledge of services, policies and emergency procedures
- Support of daily Front Office Operations

**REQUIREMENTS**:

- Current QLD drivers licence and a reliable vehicle/Reliable Transport
- Experience in a similar role (within the hospitality/customer service field)
- A genuine passion for providing excellent customer service and a “can-do” attitude
- Strong time-management, organisational skills and attention to details
- Professional personal presentation* extremely important
- Confident interpersonal and communication skills
- Superior Customer service skills
- Have an eye for detail
- Knowledge of Microsoft Suite - Outlook, Excel, Word

**HOW WE REWARD YOU**:

- Paid parental leave;
- Employee Assistance Program (EAP) - providing free counselling and support services to our team members and their families;
- Discounted health insurance through Medibank;
- Salary packaging options;
- Discounted home loan rates and other banking benefits;
- Study assistance;
- Career progression opportunities to the right individuals;
- Free flu vaccinations; and
- Refer a friend incentive program

Wilson Security is an employer of choice and we engage with our people using a number of mediums including online and in person. We offer Training and Development, Employee benefits including a Wellbeing Hub, Health Insurance discounts and Employee Assistance Programs; we have an Innovation Council and a Corporate Social Responsibility team inspired to find innovative ways to connect with our people and the communities in which we work through fundraising, sponsorship and team building activities. In 2021, Wilson Security was recognised by our industry as the winner of the Outstanding Security Performance Awards for being an Outstanding Security Guarding Company as presented by the Australian Security Industry Association.

At Wilson Security, we are building a workforce that is representative of the community we protect.

We welcome people from diverse backgrounds and are committed to Aboriginal and Torres Strait Islander people with employment and career opportunities. We have an inclusive culture where innovation and teamwork are celebrated in many ways, including our monthly STRIVE awards.

WilsonSecurity