Concierge Supervisor

Concierge Supervisor | The Star Brisbane

Join to apply for the Concierge Supervisor | The Star Brisbane role at The Star Entertainment Group

Concierge Supervisor | The Star Brisbane

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Join to apply for the Concierge Supervisor | The Star Brisbane role at The Star Entertainment Group

Join the Concierge team as the Concierge Supervisor (Bell Captain) at The Star Brisbane.

The Star Brisbane is Australia's newest entertainment hub at the heart of the new Queen's Wharf Brisbane precinct. The first phase is now open, with more venues and experiences on the way. The Star Brisbane offers a variety of new dining, bars, and unique entertainment options. It also includes a five-star luxury hotel, The Star Grand, and a state-of-the-art Event Centre.

The Concierge Supervisor, who reports to the Chief Concierge, plays a pivotal role in guaranteeing guest satisfaction. You are the initial point of contact for arrivals and oversee the smooth handling of guest luggage and vehicle arrivals and departures within the hotel. Your primary responsibilities include enhancing customer service whilst boosting the performance of your team members to create an elevated guest experience.

A few of your responsibilities

• Lead the Hotel Porter and Doorman to ensure that the team's daily operations foster positive guest relations and create a welcoming environment
• Co-ordinate the arrival and departure of guests with the delivery and collection of their luggage
• Provided accurate information on services and facilities available within the property as well as informing our guests with what's happening in and around Brisbane
• Foster a positive working relationships across all departments at The Star Brisbane
• Assist the Chief Concierge in rostering, training and communications
  

What we will be looking for

• Strong organisation and time management skills
• Experience as a Bell Captain or similar position within a five-star property desirable
• QLD Drivers licence with a clean driving recordrequired
• Ability to work in a team environment
• Excellent verbal and written communication skills
  

About you

You will be an experienced hotel professional with prior porter experience who is proficient in Opera PMS. You should be deeply passionate about delivering exceptional guest experiences and possess a proven track record of leading and developing successful teams. Your approach should be collaborative and welcoming, and you should recognise the significance of instilling this culture within the team

You will have a demonstrated understanding of relevant industry regulatory requirements with experience ensuring these requirements are met as part of your ways of working. Your role will be pivotal in shaping the success of our hotel operations at the Star Grand, Brisbane. Join us in making a difference.

What can we offer you:

• Complimentary meal on site every day, including hot meals, sandwich bar and more
• Discounted parking available in the city
• Up to 30% Discounts across award winning restaurants and accommodation
• Career development, training, and courses via The Star Academy - limitless career opportunities
• An organisation that values diversity, teamwork and being your best self
• Mental Health and Wellbeing services
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique well-being needs.

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2025 PLATINUM Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It's your time to SHINE

Click on the link below to make your next career move with The Star.

Seniority level

• Seniority levelExecutive

Employment type

• Employment typeFull-time

Job function

• Job functionCustomer Service
• IndustriesHotels and Motels and Hospitality

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