Concierge Manager

6 days ago

Brisbane, Australia Marriott International, Inc Full time

**Job Number** 23047937

**Job Category** Rooms & Guest Services Operations

**Location** W Brisbane, 81 North Quay, Brisbane, QUEENSLAND, Australia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**W DOESN'T RECRUIT EMPLOYEES, WE CAST TALENT**

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefines revelry for the modern jet set.

**W SITS ALONGSIDE LUXURY, NOT CONFINED BY IT**

We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the W scene that is magnetic to everyday connectors around the world, then we invite you to explore a career with W Hotels.

**WE’RE IN THE KNOW, SO YOU’RE IN THE KNOW**

Whatever/Whenever® service caters to every need in a personalized and personable way - friendly, unscripted, real and connected. This is amplified by W Insiders: tapped-in Talent who provide guests insider access to everything locals are buzzing about. W Talent relate to guests’ edgy attitude and thrive in a setting where they can be true to themselves.

**THE GIG**

As the first point of contact, you will have a passion for delivering a Whatever/Whenever service culture throughout W Brisbane. You will be familiar with all things Brisbane and give our guests backstage access to local knowledge.

You will be highly experienced with all operational aspects of a Concierge department. This includes responding to guest requests promptly and enthusiastically, leading a dynamic team, and effectively coordinate staff issues such as rostering, wage analysis, training and recruitment.

Your main duties and responsibilities include but are not limited to:

- Meet and greet, provide exceptional customer service to all Hotel guests and visitors
- Manage the daily operations of the concierge department, this includes the supervision of the bell desk, driveway and car park
- Train, motivate and update the local knowledge of our concierge team
- Have exceptional communication, interpersonal and leadership skills
- Have outstanding knowledge of what's on in Brisbane
- Have a full working knowledge of all transport and movements in Brisbane
- Immaculate presentation at all times
- Be a member of the Golden Keys Society / Les Clefs d'Or Australia would be highly regarded
- Qld Manual driver's license

Must demonstrate a proven track record of experience within the Concierge profession, possess excellent verbal and written communication skills and have a high attention to detail.

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

  • Concierge

    2 weeks ago

    Brisbane, Australia Bright & Duggan Property Group Full time

    **Introduction**: Bright & Duggan Group is built on the principles of United, Trusted, Accountable, and Visionary. These values serve as the foundation for our team and guide our approach to work and interactions with clients and colleagues. We expect all employees to consistently promote and uphold these values. As Bright & Duggan team members, our...

  • Concierge

    1 week ago

    Brisbane, Australia Inchcape Full time

    **Join the Keystar Morayfield Team as a Superstar Concierge!** Are you a friendly, customer-focused individual with a passion for providing exceptional service? **Keystar Morayfield** is looking for a dynamic Concierge to be the welcoming face of our dealership for our valued customers! As our Concierge, you will be the first point of contact for our...

  • Concierge

    2 weeks ago

    Brisbane, Australia Inchcape Full time

    Keystar Autoworld is part of Inchcape Australia who are a leading player in the automotive services sector operating in the distribution, retail and logistics markets and specialise in the Kia, Subaru and Isuzu brands and more. An opportunity has arisen for a Concierge to join our highly successful Service team at Rothwell. Your duties and responsibilities...

  • Concierge

    3 days ago

    Brisbane, Australia Lendlease Full time

    The Bernborough Ascot is a brand-new, premium retirement Resort overlooking Doomben Racecourse, which has paved the way for a unique, luxury retirement experience. We are currently seeking a full-time Concierge to join the team working Monday to Friday 8.30am to 4:30pm. Reporting to the Village Manager you will be tasked with providing a high level of...

  • Corporate Concierge

    6 days ago

    Brisbane, Australia Infront Security Full time

    **Job Information**: Industry **Security and Surveillance** *** Work Experience **1-3 years** *** City **Brisbane** *** Province **Queensland** *** Country **Australia** *** Postal Code **4001** *** We currently have an exciting opportunity in Brisbane for a self-motivated customer service professional with good computer skills and a friendly and...

  • Concierge Supervisor

    3 weeks ago

    Brisbane, Queensland, Australia The Star Entertainment Group Full time

    Concierge Supervisor | The Star BrisbaneJoin to apply for the Concierge Supervisor | The Star Brisbane role at The Star Entertainment GroupConcierge Supervisor | The Star Brisbane1 day ago Be among the first 25 applicantsJoin to apply for the Concierge Supervisor | The Star Brisbane role at The Star Entertainment GroupJoin the Concierge team as the Concierge...

  • Family Concierge Manager

    2 days ago

    South Brisbane, Queensland, Australia Children's Hospital Foundation Full time $90,000 - $120,000 per year

    *Internal Applications Only*The role The Family Concierge Manager provides strategic leadership and oversight of the Family Concierge service, ensuring a consistently high standard of welcome and support for admitted patients and their families across hospital wards. This role is accountable for developing and refining service delivery models that connect...

  • Reception / Concierge

    2 weeks ago

    Brisbane, Australia FIRST CONTACT Full time

    Location: Brisbane Salary: AUD Industry Standards Reception / Concierge - Front of House, Brisbane (Casual) **Casual Opportunities Available** - Do you enjoy making people feel welcomed, valued, engaged, and empowered?_ - Make the transition from hospitality to ASX-listed companies to operate great workplaces_ **The Role** The Support Team Members are...

  • Chief Concierge

    2 weeks ago

    Brisbane, Australia The Ritz-Carlton Full time

    **Job Number** 22147528 **Job Category** Rooms & Guest Services Operations **Location** W Brisbane, 81 North Quay, Brisbane, QUEENSLAND, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **W DOESN'T RECRUIT EMPLOYEES, WE CAST TALENT** Boldly coloring outside the lines of luxury, W turns the...

  • Concierge Supervisor

    3 weeks ago

    Brisbane, Queensland, Australia The Star Ent Group Full time

    Concierge Supervisor | The Star BrisbaneApply now Job no: 533704Work type: Permanent Full TimeLocation: BrisbaneCategories: HotelsJoin the Concierge team as the Concierge Supervisor (Bell Captain) at The Star Brisbane.The Star Brisbane is Australia's newest entertainment hub at the heart of the new Queen's Wharf Brisbane precinct. The first phase is now...