Guest Services Manager
2 days ago
The Concierge Team Leader is a mid-senior level role within the hospitality industry.
- Lead and motivate the concierge team to deliver exceptional customer service.
- Oversee daily operations of the concierge desk, including scheduling and task delegation.
Welcome guests and provide a warm, professional first impression of our hotel. Manage luggage handling and valet parking services. Offer detailed information about hotel facilities and local attractions.
- Provide personalized recommendations for dining, entertainment, and tourism activities.
- Promote and explain our loyalty program to guests.
- Maintain the highest standards of cleanliness and presentation in the hotel entrance area.
Handle guest inquiries and resolve issues promptly and efficiently. Collaborate with other departments to ensure seamless guest experiences.
Key Responsibilities:
- Implement and maintain standard operating procedures for the concierge team.
- Train and mentor new team members.
Requirements:
- Proven experience as a Concierge Team Leader or in a similar leadership role within the hospitality industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
Benefits:
- Ongoing training and development opportunities.
- A competitive salary and benefits package.
About Us:
- We are a leading provider of hospitality services.
- We pride ourselves on delivering exceptional customer service.
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