Sales Operations Manager

4 days ago

Springvale, Australia IKEA Full time

Who you are

You are a passionate people leader and are energized by coaching and mentoring leaders to see them grow. You have highly developed management skills and demonstrate an ability to build strong succession in previous roles. You can clearly define expectations and set challenging yet achievable goals, whilst also challenging existing ways of working and inspiring curiosity in others. You can be adaptable based on changing business needs and can influence stakeholders to align to your vision. You have a solid commercial background and can balance the needs of multiple functions and stakeholders to achieve results. You have the ability to develop knowledge of the local market and business conditions quickly and take commercial decisions based on this information. You are strategic in leading a commercial agenda, promoting an agile and forward-thinking approach with your leaders to be the most efficient in your use of available resources. You are also available to work across the store opening hours, including some early mornings, late nights and one in three weekends.

**Your responsibilities**

Through your team and commercial partners, you will secure the shopping experience to ensure satisfied customers across all channels and increased sales and profitability for the store. Your responsibilities as Sales Operations Manager will include but are not limited to:

- Deliver and lead the commercial action plan for your work area to maximize sales and generate sustained long-term profitability.
- Proactively identify, communicate, and act on commercial opportunities and performance improvements.
- Secure a competent and high performing team of inspired and empowered co-workers by agreeing on clear goals, expectations and conducting follow up.
- Work with your team and other functions to ensure that the solutions within your work area are locally relevant.
- Deliver operational standards and, together with the team, achieve financial targets and KPIs across multiple Home Furnishing Businesses
- Lead, inspire and develop your team to understand the omnichannel customer shopping journey, and the part they play to ensure a seamless and positive end to end customer experience.
- Lead and drive the commercial calendar to secure the vitality and seasonality of the IKEA store and ensure it meets the omnichannel direction.

**Together as a team**

We are the ones meeting our customers - in our stores, online and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept - a concept that helps millions of customers create a better everyday life

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