Sales Coordinator

6 days ago

Springvale, Australia IKEA Full time

**Job ID**: 297716
- **Date posted**: 28/07/2025

**Our team within IKEA**At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion.We care about people & planet and promote health & wellbeing.We nurture your development and provide career opportunities to unlock your potential. **What you need to know**Working at IKEA has its benefits and rewards:

- $29.71 base hourly pay rate
- Above award rates and penalty rates (including Sunday and Public Holidays)
- Leave entitlements - 5 weeks Paid Annual, Paid Parental, Family & Community and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Free benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers).
- Bonus programme (where eligible)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional information:

- This role is Permanent Part-time, 76hrs/Fortnight
- Applications close Monday 11 August 2025
- The internal title for this role is Sales Coordinator
- As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).

**About this work area**As a Sales Coordinator your responsibilities will include, but are not limited to:

- Supervising and coordinating the daily operation of the team.
- Supporting daily operational problems and reacting appropriately to urgent issues, escalating to direct manager where necessary.
- Sharing specialist knowledge of the IKEA product range, services, and tools to secure a high level of competence within the team whilst demonstrating a willingness to take on additional responsibility in this area.
- Acting as the primary point of contact for customer care, ensuring high-quality service and satisfaction.
- Providing technical support to customers post-purchase to ensure satisfaction and resolve any issues.
- Developing and executing strategies to improve sales project conversion rates.
- Identifying and addressing factors leading to appointment cancellations to minimize their occurrence

As a Sales Coordinator you are:

- Passionate about people’s everyday life at home and home furnishing.
- Able to able to optimise sales through thorough knowledge of the IKEA product range, local market, and customers.
- Adaptable and energetic, with strong verbal and written communication skills for successful stakeholder management.
- Friendly and comfortable with connecting and interacting with people and enjoy working in a fast-paced environment.
- Comfortable with coordinating your team, setting priorities and delegating responsibility.
- Able to deliver exceptional customer service and foster an inclusive and positive co-worker experience.
- Looking to develop and grow within the business.

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