Product Manager

**Product Manager
- Permanent role
- Surry Hills based with WFH flexibility
- Work on a wide range of high impact projects

**About Woolies X:
As a technology and innovation business inside one of Australia's largest retailers, WooliesX aims to bring the best of Woolworths to our customers, powered by our team, technology and data. To achieve our customer 1st strategy, we have combined the Digital, eCommerce, Customer Loyalty and Financial Services businesses to transform the customer experience under one banner - WooliesX.

Having been awarded the Canstar Blue Award for No.1 in Customer Satisfaction for online groceries, and more recently being voted the most popular Loyalty Program in Australia, we’re proud of the work we do and are being recognised for delivering innovative and best in class service that is convenient, frictionless and personalised to our customers.

With industry leading business and technology teams, backed by research and analytics, we’re resourceful and willing to experiment. Our agile teams are empowered to innovate and deliver an awesome experience for our customers (in-store and online) and sellers.

Our Product Practice is amongst the strongest and largest in Australia. Our mission is to build exceptional Product Management capability that drives innovation, creates value for our customers and team and delivers results across the ecosystem.

**About the role:
**This role is responsible for creating and optimising connected customer experiences through the Woolworths Group’s digital ecosystem by offering our customers seamless customer journeys. It aims to bring customers into our ecosystem and engage them within it.

The intent is to improve the customer experience as well as identify and implement key capabilities required to connect those experiences through advanced technology and data capabilities. You will have a proven track record at identifying both the required customer experience as well as the capabilities required to support it.

We are looking for a Digital Product Manager to lead the Product Strategy and Roadmap for our above vision.

**Scope and knowledge:
- Overseeing a large development squad that is able to cover both web and app initiatives, supported by operational expertise across analytics, content and design.
- Work with partners and internal teams to augment/ integrate existing capabilities and to orchestrate and optimise customer journeys across WooliesX properties as well as through the partner ecosystem.
- Responsible for the strategy and roadmap of their product mission ensuring it drives value to the customer, business and is technically feasible. They ensure the squad understands the “what” and “why” of what they need to deliver.
- Thought leader and domain expert for their product and mission.
- Responsible for end-to-end execution of their initiatives, from discovery to delivery.
- Establish clear frameworks, criteria and processes for making consistent, commercial trade-offs and decisions regarding the product portfolio.
- Through quarterly Squad OKRs defines the objectives and key success measures for the team.
- Accountable for the results (business outcome) of their squad.
- Fosters and maintains relationships with stakeholders to ensure transparency and alignment around backlog and priorities.
- Works closely with Product Managers across Tribes to manage dependencies and risk.
- Champion and role model commerciality within the Product team throughout product prioritisation, product delivery and in-market management activities.
- Facilitate communication and reporting to the product Chapter Lead and Tribe Lead on the product agenda and prioritisation of product initiatives.
- Interacting with third party partners on requirements and ongoing management of roadmap.
- Communicates to senior stakeholders on progress of initiatives.
- Adheres to best practice ways of working within their squad.

**Key accountabilities:
- Ownership of a suite of Products.
- Own agile product development process from product management point of view.
- Develop &/OR Iterate and implement product strategies aligned with the WooliesX and Woolworths Group strategies.
- Ownership of the Product Suite Roadmap and Digital Capability to ensure Woolworths remains at the forefront of Digital Retail in Australia.
- Develop and maintain an understanding of the product, market, and competition.
- Collect and analyse feedback from customers, stakeholders and other teams to shape requirements, features and products.
- Maintain a detailed understanding of the market place and identify future technology and/or product opportunities that can be fed into the strategy.
- Identify areas for growth and create strategic product line roadmaps to help drive adoption of the product and differentiating features.

**Core attributes:
- Previous working experience as a Product Manager for 4+ years.
- Proven ability at identifying both the required customer experience as well as the c