Cloud Systems Analyst

**TAFE SA**
**Job reference**: 636934
**Location**: 5010 - REGENCY PARK
**Job status**: Ongoing
**Eligibility**: Open to Everyone
- **Full-time, ongoing role**

**- Based at TAFE SA Regency Campus**
- **ASO4 salary range, $76,561 - $80,256 p.a. + Super**

**About TAFE SA**
Awarded the Training Provider of the Year at the 2021,2022 and 2024 SA Training Awards, TAFE SA ensures all South Australian students have access to quality education and skills training across a number of regional and metropolitan locations.

By working with TAFE SA, you’ll have the opportunity to advance your career in a diverse and inclusive organisation, while helping to deliver job-ready skills and meaningful outcomes for students across our state.

**About the role**

**Key Responsibilities**:

- Configure, monitor, and administer TAFE SA’s cloud systems, implementing escalation processes to resolve ICT and business issues as needed.
- Maintain accurate system documentation, including configuration and administration records, and prepare routine and ad-hoc technical reports on system performance and usage.
- Manage cloud system changes, assess the impact on business processes, and communicate updates effectively to relevant stakeholders.

**Key Selection Criteria**:

- Proven experience in providing, level 2/3 technical support including system administration and ICT service delivery in VMware, Hyper-V, Windows Server 2012/2016/2019 environments.
- Expertise in managing and administering an Office 365 environment, including Exchange, PowerShell, backup technologies, and Active Directory services.
- Strong knowledge of Azure Hybrid Cloud technologies including Azure AD and knowledge of ITIL or equivalent framework and of relevant TAFE SA programs policies and activities.
- Demonstrated ability to work under limited direction, effectively manage priorities, plan and organize work, and utilize initiative and judgment, especially when precedents or procedures are not clearly defined.
- Highly effective interpersonal, written and verbal communication skills to liaise effectively with people at all levels, foster cooperation and support team members and present complex concepts clearly and concisely to technical and non-technical stakeholders.
- Demonstrated ability to utilise appropriate methodologies, standards and tools to undertake systems analysis and problem solve, provide data, information and reports tailored to the technical level of an audience, and adapt to new technologies and processes.
- Tertiary and/or industry certification(s)/accreditation(s) related to information technology.
- Knowledge of Microsoft Identity Management, Active Directory Federation Services, Microsoft Endpoint Configuration Manager, Distributed File System Replication or Linux Server Administration is highly desirable.

For more information, please refer to the Role Description.

**Special Conditions**
- This role’s location is currently site specific, which may change due to the business needs of the role and TAFE SA.
- Out of hours work will be required
- Some intra/interstate travel and overnight absences may be required.
- Eligibility to work in Australia.

Please refer to the Role Description for all Special Conditions.

**Application Instructions**:
**Inclusion and Flexibility Statement**

TAFE SA offers a range of work options to attract and retain great staff, including part-time. We support employees to manage their work-life balance at all stages of their lives. Applicants are encouraged to discuss the flexible working arrangements for this role.

**Enquiries**
Renee Schuit
Team Lead, Transformation and Platforms

**Applications close**: 02/12/2024 11:45 PM

**Flexibility Statement**
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.