Systems and Network Analyst

**Flourish Australia has an exciting opportunity for a Systems and Network Analyst to join our Support Hub team at Sydney Olympic Park**:
The position available is:

- **Full-time (76 hours per fortnight)**:

- **Working Monday to Friday**:

- Located in** Sydney Olympic Park with flexible work arrangements available for the successful applicant**:

- **Attractive salary + 11.5% super + Tax-Free Salary Packaging**

**About the Opportunity**:
The **Systems and Network Analyst **collaborate with cross-functional teams to deploy and integrate cloud services including modern workspace solutions, device management, CI/CD pipelines, DevOps workflows, driving alignment, security and efficiency.
- The key tasks and responsibilities will include but is not limited to:_
- Implement best practices to ensure security, maintain system uptime, and optimise costs by automating cloud solutions, reducing manual tasks using Power Automate, and enhancing overall performance and efficiency.
- Setup, troubleshoot and provide expert support to iOS, macOS, Linux, Window servers.
- Serve as the final escalation point for providing Level 3 technical support to service desk tickets.
- Ensure the security, reliability, and optimal functioning of servers and networks systems, including managing IT services such as backup solutions, business continuity and disaster recovery.
- Provide expert technical guidance and support throughout the entire project lifecycle.

**_To find out more about the Systems and Network Analyst role, please read the _**_Position Description._**

**About Flourish Australia**:
Flourish Australia is one of Australia’s most experienced community mental health organisations. Our purpose is to support people to flourish, believe in their futures, and become contributing members of the community. Our services are comprehensive and highly personalised because each person’s experience will be different and their needs, as an individual, are unique. Together we set goals, connect individuals with the right people, support services and opportunities to meet their needs.

**Selection Criteria**:

- Essential:_
- At least **3 years of proven experience delivering solutions in the following technology groups: Microsoft 365 Platform, Azure, MS Exchange, and MS Power Platform**.
- **High level of proficiency in using tooling and scripting languages **(e.g., Phyton, PowerShell, Bash) to automate infrastructure and enable API-driven integrations.
- Demonstrated **experience with deploying CI/CD and DevOps tools** such as Azure DevOps, Terraform, ARM templates, or Bicep.
- Demonstrated **experience designing and supporting hypervisor environments **(e.g. VMware) including SAN-based storage arrays.
- Demonstrated **hands-on experience up to L3 with iOS, macOS, Windows Server and network administration**, including VPN management, firewalls, routers, and wireless systems.
- Demonstrated **experience in managing Endpoint Security and cloud identity environments** (e.g. Entra ID).
- Strong **understanding of security and patch management**, with knowledge of industry standards for securing business solutions across cloud and on-premises.
- Demonstrated **experience with mobile device management tools** (e.g. Jamf) for **Apple and Windows devices**.
- Strong **stakeholder management skills** with the ability to build cross-functional relationships.
- Maintain a current Australian Driver's License.
- Desirable:_
- A lived experience of mental health issue or carer of a person with a lived experience of a mental health issue.
- Certifications in Teams, Azure Administration, Power Platform, ITIL and networking.
- A good understanding of SIEM solutions, Essential 8 framework and ISO27001 controls and measures.
- Familiarity with governance models for maintaining compliance in business technology environments.

**About the Benefits**:
Flourish Australia recognises and values its people as demonstrated by:

- Attractive salary package commensurate with experience and skills
- **Tax-Free Salary Packaging** available up to $15,900
- Exclusive **Fleet pricing discounts** **with our preferred automotive supplier**:

- Opportunities for **professional development and training** such as Mental Health First Aid, ASIST and relevant training (where applicable)
- Family-friendly and **flexible working conditions** (work from home arrangements available)
- Regular **supervision (reflective practice)**, ongoing 1:1 **mentoring**, strong **team support **and a **comprehensive induction **program
- **Comprehensive infrastructure** including a laptop and other resources for work purposes
- Generous leave provisions including **17.5% leave loading + 2 additional days of personal leave + extra day paid leave over Christmas/New Year + paid parental leave**:

- **Employee Assistance Program** for confidential wellbeing support
- **Inclusive initiatives** such as our **Rainbow Network and YarnUp** for Aboriginal and Torres Strait islander staff
- **Emplo