IT Support Analyst

7 days ago

Macquarie Park, Australia Robert Half Full time

ASX listed organisation with a cloud first approach, looking for two talented and experienced IT Support analysts
- Cloud first environment, project based and growing team
- $75K-$90K plus super
- Full-time permanent role in Macquarie Park

Our client is seeking two talented and experienced IT Support Analysts to join the existing dynamic team. As a mid-level IT Support Analyst, you will be responsible for providing technical support and troubleshooting assistance to end-users across our organization. You will also be responsible for being a part of any projects and security uplifts.

Key Responsibilities:

- Troubleshoot and resolve hardware and software issues on laptops, desktops, printers, and mobile devices
- Install, configure, and maintain software and hardware components
- Manage user accounts and permissions in Active Directory
- Ensure that all support tickets are resolved within agreed SLAs
- Identify and escalate issues that require further investigation or support
- Working in a cloud environment

Qualifications:

- Bachelor's degree in Information Technology or related field
- At least 3-5 years of experience in IT support or related field
- Experience with Microsoft Office, Azure, Windows 10, and Active Directory
- Strong communication skills, both verbal and written
- Ability to work independently and as part of a team

Our client is offering a competitive salary and benefits package, including flexible working arrangements, bonus schemes, free parking and paid certifications. If you're looking for an exciting opportunity to work with cutting-edge technology and a team of talented professionals, we want to hear from you.

**This is a full-time permanent role based in Sydney and is offering up to $90K (plus super) - depending on experience.**
- _Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted._

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