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Service Coordinator

2 weeks ago

Springvale, Australia Adaptalift Group Full time

Permanent, Full Time Role | Monday to Friday
- Springvale Head Office | Work From Home
- Heavy Equipment Services | Australian Owned & Operated Business

**The Role**:
We are seeking an experienced
**Service Coordinator** to join our National Coordination Team to service our
**Heavy Equipment Services Team** in Springvale. This pivotal role manages the coordination of technicians to provide mechanical services to our clients. It is a fast-paced and dynamic role with plenty of opportunity to develop into a product specialist.

**Your key responsibilities will include**:

- Receiving inbound requests for servicing, breakdowns and scheduled maintenance works from customers
- Coordinate the daily schedules for the national team of Field Technicians
- Priorities customer requests and allocate resources appropriately.
- Providing regular and timely updates to customers on the status of our Technicians attending to their request
- Coordinate scheduled preventative servicing and maintenance

**About You**:
You enjoy working in a fast-paced role juggling multiple priorities at once. You have excellent communication skills with a natural ability to build strong relationships as well as handle the difficult conversations. To be considered for this role you will have the following skills and attributes:

- Experience in a customer focused, scheduling or coordination role within Heavy Equipment, Automotive, Mining or similar industry
- Automotive / Mechanical knowledge or exposure
- Strong attention to detail whilst working at a fast pace
- Ability to prioritise and confidence to make decisions
- Advanced problem solving ability
- Professional communication skills

**Perks**
- Flexible work arrangements available
- Be rewarded for years of service and commitment to the Adaptalift values
- Referral program - refer your mates for a BONUS $$$
- Employee Assistance Program

**About Us**:
The Adaptalift Group is the largest Australian owned and operated forklift company in the nation, providing a complete range of services and equipment to an impressive amount of industries.

With a national fleet size of over 10,500 units, 23 branches and service centres nationwide and 150 different models plus thousands of configurations, it’s time to take hold of the opportunity to grow with this rapidly expanding company.

**To Apply**:

- _Note: We will not accept unsolicited CVs from recruitment agencies/third parties and we will not be liable or responsible for any fees or costs associated with unsolicited CVs sent directly to line managers._