
Helpdesk Support Officers
2 weeks ago
Immediate Start
- 1 - 2 years experience required
- Must have experience with incident/request management tools
MTP Services is looking to bring on board two Helpdesk Support Officers to assist our Federal Government Client and their initiatives on a 4 year contract
**Role Requirements**
- Demonstrated experience contributing to the effectiveness and overall success of the team by effectively managing personal workloads, handling competing priorities, and working autonomously
- Demonstrated experience following documented processes to provide efficient outcomes and identify opportunities to improve and add value
- Previous troubleshooting experience using an incident/request management tool e.g. ServiceNow or ServiceDeskPlus
- ITIL 4 Foundations certificate
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