L2 Helpdesk Support

2 weeks ago

Adelaide Region SA, Australia Aspire Software Full time

**L2 Helpdesk Support - Hybrid - Adelaide**

H&L POS is a growing and we have a new opportunity in Adelaide to join our Support Team. Members of the Support Team assist our clients in their day to day needs and provide them with high levels of professional service.

**Here is a little window into our company**:H&L is a hospitality technology company providing our clients with industry-leading point-of-sale and inventory management tools to work and improve their business. H&L POS provides point-of-sale solutions to over 2,500 clients across Australia. Leading in the pub sector with large accounts such as ALH, Pacific Hunter, AVC, Solotel, and many more. H&L POS is an Aspire Software company has been the leading provider of point-of-sale and inventory management solutions to the hospitality and food and beverage industry for over 30 years and is embarking on a new era of product growth, building a new generation of POS (Point of Sale) and Inventory Management software solutions. The intuitive and customer-centric approach behind our innovative products is why so many venues choose H&L, and why many of our customers are multi-award winners.

**Our Support Team offers**:

- Flexible hybrid working from home arrangements
- Training on our software, integrations, and hardware
- Quarterly KPI Bonuses

**What your day will look like**:

- Supporting clients with their operational hardware (Workstations, Touchscreens, Printers, etc) and software problems (H&Ls own Sysnet, Windows, third party, etc)
- Use your troubleshooting skills to quickly and correctly identify problems, potential solutions, and perform escalations
- Ensuring clients are satisfied with the resolutions you'll provide them
- Conducting client procedural support and training
- Recognising potential new or expansion revenue opportunities
- Supporting other H&L staff
- Efficiently and accurately logging tickets through our ticketing system

**About you**:

- Excellent problem-solving skills
- A drive for great customer experience
- Thorough knowledge of Windows Operating Systems
- Great organisational skills
- General networking understanding
- Good understanding of printer hardware and drivers
- Basic to intermediate SQL Server knowledge
- Hospitality and/or Point Of Sale experience (H&L POS software)
- Call Centre or Technical Support experience
- Experience using TeamSupport or other ticketing tools
- Excellent written and communication skills
- Ability to work under pressure
- The ability to work both in a team and autonomously when working remotely
- Eagerness to learn
- Legally authorized to work in Australia

There is room for career growth, and we want you to feel like part of the team

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