ICT Helpdesk Officer

Are you a newly graduated ICT professional looking to enter the workforce or an experienced Helpdesk officer looking for their next challenge? Are you someone who loves to dive in and get things done? We're looking for an energetic and versatile ICT Helpdesk Officer to join our team

About Health Partners

We're more than just your health partner. As a proud South Aussie not-for-profit, we've had our member's backs (and eyes, and teeth) for over 85 years. This means we know health and wellbeing looks different for everyone, and it's why we're on a mission to create a better state of health for our over 95,000 members and the local community we call home.

As a member-owned fund, we're guided by doing what's right for our members, our people and the broader community. To be a Health Partners member means you're part of something pretty special - we're your truly local, value giving, member satisfying partner.

About the role

You'll join a close-knit team who are as people-driven as they are process-driven. As an ICT Helpdesk Officer, you'll be the go-to first line support for all help desk enquiries – playing a key role in delivering fast and effective technical assistance to employees across Health Partners.

Key responsibilities

• Actively responding to system support requests through phone and the helpdesk request system – delivering prompt, solution-focussed assistance that keeps the business running smoothly.
• Proactively escalating complex support requests to the right IT team members or third-party technology suppliers as required, ensuring swift and effective resolutions.
• Proving hands-on troubleshooting and support for computer, printer and telephone issues.
• Supporting and contributing to system access security reviews and performing routine maintenance tasks, making sure our systems are staying secure, reliable and ready for action.
• Password resets, OS deployment and image maintenance, computer software updates and security patching, as well as getting in on the action with various other IT tasks and projects when needed

About you

You're a highly motivated and customer centric person with a keen interest in IT operations. You also have:

• Exceptional written and verbal communication skills, paired with sharp analytical thinking and a proven talent for solving problems effectively.
• An eagerness to collaborate in team settings and the drive to continuously learn and grow within your role.
• The ability to take initiative and drive tasks forward autonomously, while staying in sync with the vision and general guidance set by the Team Leader Technology Operations.
• Experience in a helpdesk environment and/or supporting studies relating to IT will be a big plus

Please note that this position requires occasional on-call on Monday to Friday 5pm-8pm and Saturdays from 8am-1pm.

What's on offer?

To be part of our local team means you're part of something pretty special. You'll be working with a diverse range of people who are committed to doing things Side by Side. Head to  to find out more about life at Health Partners and Side by Side, our employee value proposition.

Working for us means you can also access our generous employee benefits, including:

• Paid parental leave
• Allowance on your private health insurance premium
• Discounted sunglasses
• Flexible and hybrid working experiences
• Access to internal and external learning
• Volunteer days to work with our partner charities
• Access to our Employee Assistance Program for you and your family
• Access to discounted gym memberships and wellbeing programs.

You must be an Australian citizen or permanent resident at the time of submitting your application and hold a current satisfactory National Police Clearance (within 12 months) or be willing to obtain prior to commencement.

Are you interested? Apply today

Send through your application. We'll screen applications as they're received, so be sure to get in fast.

We appreciate the time and effort it takes to prepare and submit your application with us. This is why we're a Circle Back Initiative employer, committed to reviewing and responding to every candidate.

If this role isn't quite right for you, but you've got the skills, experience or energy to elevate our team, check out our website for all current vacancies and register for our talent pool.