Helpdesk Operator

1 day ago

Greater Adelaide SA, Australia Downer Group Full time

**About the role**:
As a Helpdesk Operator at the Royal Adelaide Hospital, you'll provide excellent customer service by handling service requests, assisting with audiovisual setups, and ensuring clear communication across shifts. **This is a part time position; you must be available to work the following shifts: Thursday: 1000 - 1830, Saturday 700- 1500, Sunday 1300- 2100 and Tuesday 1430 - 2230**

**Key Responsibilities**:

- Accurately log and track service requests, working with other departments to resolve issues in a timely manner.
- Assist with the setup and operation of audiovisual and video conferencing equipment, providing guidance to users as required.
- Follow safety procedures and identify potential hazards, contributing to a safe work environment.

**About you**:

- Proven experience delivering exceptional customer service, particularly in high-paced environments like contact centres, retail, or hospitality.
- Ability to communicate effectively with both technical and non-technical individuals, with a focus on empathy and clarity.
- Comfortable working under pressure, managing multiple tasks, and responding to changing needs in a dynamic environment.
- Basic knowledge of technology (computers, AV systems) with the ability to quickly learn new systems and processes.
- Positive attitude, collaborative mindset, and willingness to contribute to team success and continuous improvement efforts.

**Why work for us?**

Working for the Downer Group, means every day you will be enabling our communities to thrive. With a bright future ahead of us, you find purpose here and have the opportunity to directly impact and contribute positively to our future. You’ll also find a range of benefits available such as:

- Opportunities for training and development to support your career.
- Internal career opportunities across the Downer Group business.
- Highly competitive employee exclusive discounts and benefits scheme.
- An Employee Assistance Program providing access to professionals to support you (and your family) to achieve your personal or professional goals through wellbeing coaching, counselling, financial advice, legal advice and more.

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