Non Financial Risk Quality Assurance Manager

About the role
- We want to be the industry leader in how we manage Non-Financial Risk to keep our customers, employees and our business thriving. We’re on a mission to build a better, simpler bank, so we are transforming the way we manage Non-Financial Risk
- The more complex our business, the more it makes sense to have a consistent way of managing Non-Financial Risk, therefore we are doubling our efforts to embed an enterprise-wide, Non-Financial Risk Framework - the I.AM Framework
- A consistent, enterprise-wide Non-Financial Risk Framework enables ANZ to deliver on the Bank we’re Building by understanding and managing our Non-Financial Risk efficiently and effectively. We do this so our customers, our bank & our communities thrive

**Role Location**: Melbourne

**Role Type**: Permanent; Full Time

2 Available Opportunities

The I.AM Amplified Program is an ANZ wide initiative that aims to uplift processes, systems and data related to Non-Financial Risk (NFR) and compliance with our obligations. The AR & AC I.AM Amplified program will drive the successful implementation of the revised Non-Financial Risk Framework across Australia Retail & Australia Commercial Divisions, representing a significant portion of ANZ systems, process and customer base. This includes:

- Up to date knowledge of our compliance responsibilities, business processes supporting these and our control environment
- Clear roles and responsibilities and target operating model for NFR Risk & Compliance management across both Australia Retail & Australia Commercial Divisions
- Robust NFR management and capabilities
- Accurate data on our NFR risk environment, compliance responsibilities, controls and remediation to reduce NFR risks
- Delivering automated tool and process improvements for NFR risk management

The purpose of this role is to execute on the change and communications mechanisms that will drive the successful implementation of the revised Non-Financial Risk Framework across Australia Retail & Australia Commercial Divisions, representing a significant portion of ANZ systems, process and customer base.

What will your day look like
- Conducting quality assurance reviews over the completed program objectives to ensure high quality submissions completed by Australia Retail and Australia Commercial Business Units
- Monitoring the status of project deliverables to ensure execution tasks are completed in-line with agreed standards and timeframes
- Identifying opportunities for efficiencies and drive solutions to support Assurance Teams in completion of adoption tasks
- Preparing reporting on quality assurance activities as part of program governance
- Developing effective stakeholder relationships with Group, 1st and 2nd functions
- Reviewing the outputs of recently completed tasks and providing constructive feedback to Business Units on quality outcomes
- Monitoring the completion of tasks across Australia Retail and Australia Commercial Business Units to ensure outcomes are being delivered on time
- Working across business units to identify opportunities for efficiencies which can be applied across all Business Units
- Support development of effective and timely divisional I.AM Amplified communications

What will you bring?

We know not everyone will bring all of the skills and experience, and at ANZ we are focused on people bringing a growth mindset to their approach to work. Some of the skills we are looking for are below, but don’t worry if you don’t have all of these as learning on the job is the way we work.

But back to some of the skills
- Process improvement
- Strong verbal and written communication skills, as well as excellent listening, and interpreting and innovative problem-solving skills
- Risk, compliance and audit / assurance
- Flexibility to adapt to changing circumstances
- Knowledge of NFR concepts

So, why join us?

We’re reinventing the way we do banking, and our community of collaborative, innovative thinkers who create human-centred solutions are helping us get there. We’re responding faster to changing customer requirements, focusing on the things that matter.

We’ll also offer you the opportunity to develop your career, working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated and create a great place to grow, thrive and belong.

A happy workplace is a thriving one, and some of the perks you’ll get from being a NFR Quality Assurance Manager at ANZ are:
Lifestyle leave - top up your annual leave with up to four weeks of additional purchased leave or take a longer period of unpaid time off
Great discounts on our financial products, and an annual Superannuation top up payment of $500 for all female employees to address the Superannuation gender gap
Competitive parental leave policies for both mums and dads, with a lump sum childcare contribution when you return to work

Interested in joining us?

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