Quality Assurance Manager

4 days ago


Melbourne City Centre, Australia Department of Education Full time

**About the Department**

The department provides a wide range of learning and development support and services.

The department provides policy leadership, plans for the future of education in Victoria and leads key cross-sector collaboration. The department plays an important system steward role by providing support, guidance, oversight and assurance across early childhood and school education systems, as well as directly providing school education and 50 new early learning centres.

**About the Victorian School Building Authority**

The Victorian School Building Authority (VSBA) is part of the Department of Education. Established in 2016, it oversees Victoria's largest school building program since the state introduced free public education in the 1870s.

The VSBA upgrades and expands existing schools and plans, designs and builds new schools to meet enrolment demand. We also support schools to maintain their buildings and grounds by offering expert advice and coordinating maintenance programs and grants.

With Victoria recently introducing two years of funded kindergarten, the VSBA is also working with the early childhood sector on a massive kindergarten construction program.

**About the Division**

The Asset Management Division helps schools maintain and manage their buildings and grounds and ensures they are more energy efficient. The Division trains school leaders as facilities managers and supports them to develop school maintenance plans. They coordinate programs, assessments, and systems to ensure schools are routinely maintained and cleaned.

The Division includes the Asset Management Branch, School Asset Management Support Branch, Facilities Branch, Maintenance Delivery Branch and the Programs Branch.

**About the Role**

The Senior Program Advisor / Quality Assurance Manager will work as part of a flexible and high-performing School Cleaning Unit (SCU). The SCU is responsible for supporting all Victorian Government Schools with the delivery of cleaning services, including management of the Metropolitan Area-Based Cleaning Model, and for school cleaners to receive their lawful wages and entitlements.

The role will lead a team of Auditors and Project Officers who are responsible for supporting the department with the delivery of a robust auditing program, including the delivery of on-site quality cleaning services audits for schools in the metropolitan Melbourne area.

The responsibility includes the management of the department's auditing software, reporting dashboard and the scheduling of on-site quality audits throughout the school terms.

The role also leads the delivery of other departmental programs and initiatives, including providing guidance and strategic support throughout the program lifecycle and ensuring alignment with objectives in the local work area.

All VSBA staff have a shared responsibility to meet the same service standards outlined in the _VSBA Customer Service Charter_. Our goal is to make every interaction with the VSBA a positive one for our customers, colleagues and key partners regardless of our individual role or team.

**Key responsibilities of this role include**:

- Provide leadership, manage Auditors, and Project Officers with a focus on consistency in practice and processes.
- Implement standardised business processes and rules across the School Cleaning auditing program to support workforce planning and address scheduling issues.
- Build and maintain effective relationships with service providers and schools to manage risks and resolve issues impacting service delivery.
- Establish quality assurance mechanisms to ensure rosters are prepared on time and accurately reflect the staffing needs for each day.
- Develop and implement procedures and internal practices to support the centralised rostering function, ensuring transparency in operations.
- Use expert knowledge of contract compliance to support the contract management team, communicate non-compliance and underperformance and provide support to the contract management and broader leadership team.
- Analyse and prepare monthly reports for the leadership team, covering performance metrics, non-compliance, customer satisfactions, attendance, trends, and risks to the program delivery.
- Report on and contribute to resolving roster planning issues as required.
- Collaborate with internal teams on a range of matters, such as planning, commercial discussions, legal and communications
- Assist the Manager and Operations Manager with the development and performance management of staff
- Review and improve existing processes, and establish new ones aligned with the objectives of the School Cleaning Unit
- Support the School Cleaning Unit with any other school cleaning-related matters.

**Role-specific requirements**:

- A valid Driver's License.
- A valid Working with Children Check (WWCC).
- Regular travel is expected and may include work outside of normal business hours.
- Usual work location: 33 St Andrews Place, E



  • Melbourne City Centre, Australia Recoveriescorp Full time

    **Job no**: 493142 **Work type**: Full-time **Location**: Melbourne CBD **Categories**: People, Performance & Culture As a Quality Assurance Lead you will be responsible for supporting a team of Quality Assurance Officers to identify compliance and quality trends. You will play a key role in providing recommendations to the management team on process...

  • Quality Assurance

    4 days ago


    Melbourne, Australia Pace Appointments Full time

    We are seeking an experienced and knowledgeable Quality Assurance Coordinator to join the Quality Assurance team located in Brisbane's Inner East, QLD. This full-time role will be responsible for documentation management of the Quality Systems and support of the Quality Assurance teams. The role will also perform as the second in charge to the Quality...

  • Quality Assurance Manager

    47 minutes ago


    Melbourne, Australia Thales Full time

    We’re inventing the future, right here, right now, at Thales. We design the critical security solutions of tomorrow by combining the curiosity to explore, the intelligence to question and the vision to create. Together we solve complicated problems by combining our experience in the market with our leading research and development capabilities. Working...


  • Melbourne City Centre, Australia NAB Full time

    Lead Quality Assurance - Job number: 802670 - Primary position location: VIC- Melbourne CBD - Primary position location: VIC- Melbourne inner - Category: Banking & Financial Services - Category: Call Centre/Contact Centre - Work type: Permanent Full time - Closing at: Sep 3 2025 - 23:55 AEST **Favourite** - **Everyone is given the opportunity to learn,...


  • Melbourne, Victoria, Australia Convert Digital Full time $120,000 - $140,000 per year

    About Convert DigitalWith offices in Melbourne, Sydney, and Brisbane, Convert Digital crafts exceptional online experiences for major brands using platforms like Shopify Plus and Commercetools. We pride ourselves on being at the forefront of digital innovation and delivering seamless, high-converting ecommerce solutions.We're now looking for an experienced...


  • Melbourne, Victoria, Australia Aware Super Full time $104,000 - $130,878 per year

    Your SUPER career starts hereAs one of Australia's largest profit-for-members superannuation funds, we always remember whose money it is and whose future we're looking after. We work to reimagine a new way forward for our 1.1 million members and their communities. Each other. And our world.Sound good? Learn more about us and what we do at Your New RoleThe...

  • Quality Assurance

    1 week ago


    Melbourne, Australia Alinta Energy Full time

    **Ensure Quality and Experience insights deliver tangible continuous improvements across key Customer Journeys**: - **Drive the uplift of the Quality Assurance and Experience capability through using the latest AI tools and technologies**: - **Monitoring, reporting on and uplifting adherence to regulatory and compliance objectives and processes** Alinta...

  • Quality Assurance

    2 days ago


    Melbourne, Australia League of Geeks Full time

    At League of Geeks, we are passionate about creating successful, unique games that break the mould. As a permanent member of our internal quality assurance team, you are responsible for ensuring the stability and quality of all pre-release and live builds, across all the studio's projects and platforms. Primarily, this is done by manually testing builds and...


  • City of Melbourne, Australia Andrews Meat Full time

    Overview Quality Assurance Manager – Plant/Site: DVP Date Posted: 23 Sept 2025 About Us JBS Pork Australia (formerly Rivalea), is Australia’s leading integrated agri-food company, positioned at the top of high-quality pork production for both domestic and export markets. As part of the global protein powerhouse JBS, we offer exceptional career...


  • Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Region**: VIC- Melbourne CBD As a Manager within our Internal Audit team, you will ensure Internal Audit’s methodology and associated processes align to relevant regulatory requirements and professional standards. - **Showcase your profound auditing experience, and inquisitive nature.**: - **Develop and maintain a...