Advisor (Procedures)

2 weeks ago

Brisbane, Australia Queensland Government Full time

In the role of Advisor (Procedures) you will be a member of the Capability Engagement and Learning team. You will support and contribute to the implementation of projects and service delivery initiatives for the Customer Services Branch (CSB) Delivery Network. This includes reviewing, creating, and publishing policies, procedures and training content for projects and system enhancements. You will also contribute to and be actively involved in business process improvement initiatives within Customer Services Branch.
**What you will do**:

- Liaise with key clients (departmental staff and other stakeholders) for the purpose of identifying issues and, where appropriate, assisting in the development and publishing of training materials, policy, procedures and/or guidelines, including enhancements of the key departmental knowledge management systems (Transport Information Policy & Procedures System - TIPPS)
- Prepare correspondence, reports, briefing notes, submissions, evaluations, and other correspondence in accordance with departmental standards to effectively respond to enquiries and support decision making.
- Provide support to assist with development and implementation of workable solutions to systemic and emergent issues relating to training and service matters.
- Gather information on current service delivery practices, processes and systems, and legislation to assist in the preparation and evaluation and publishing of policy, procedure, and training documents.
- Plan and prioritise daily work activities and monitor progress to meet deadlines, reporting on milestones, identifying issues and risks, and escalating where necessary.

**What you will bring**:

- Confidence working in a fast-paced environment with a large program of works and have a positive attitude to change and continuous improvement.
- Keen eye for detail, an ability to research and solve issues and excellent stakeholder engagement skills.
- Familiarity with knowledge management systems, preferably Transport Information Policy & Procedures System (TIPPS) or similar systems.
- Proficiency in research and problem-solving and the capacity to gather, interpret, and document business requirements and processes accurately.

**Be part of something bigger**:
Your contribution will not only influence the growth and capability of Customer Services Branch staff but also shape the experiences of the Queensland community we serve.
**What we offer**:

- Convenient northside location with ample parking and public transport nearby.
- The chance to make a significant impact within a dedicated team.
- A dynamic and collaborative work environment.
- Opportunities for professional growth and development.
- Generous leave including:

- 4 weeks annual leave
- 2 weeks sick leave per year
- Long-service leave after 7 years
- Salary sacrificing
- Parental leave
- Generous superannuation
Ready to make a difference?
We strongly encourage applicants from all life experiences and backgrounds to apply. Please tell us about any additional support or adjustments, such as interpreting services, physical requirements, or assistive technologies, that will better enable you to shine during the recruitment process.
Applications will remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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