Advisor (Procedures)

2 weeks ago


Brisbane, Australia Transport and Main Roads Full time

**Accountabilities include**:

- Develop, implement, evaluate and review service delivery policy and procedures to:

- Support the implementation of new policy or service delivery initiatives
- Respond to emerging service delivery policy issues
- Ensure the systematic review of Customer Services Branch policy and procedures to build consistency, effectiveness and continuous improvement
- Ensure the development and implementation of training packages and resources.
- Research, analyse and interpret current service delivery practices and processes, documentation and legislation to support the development of policy, procedures and guidelines and responses to Customer Services Branch procedural based correspondence
- Assess service delivery impacts when planning for the implementation of new policy initiatives to ensure consistency, effectiveness and streamlined delivery
- Participate in projects and develop and implement workable solutions to systemic and emergent issues relating to service delivery products, processes, policies and procedures
- Prepare correspondence, reports, briefing notes, submissions, evaluations and other correspondence in accordance with departmental standards to effectively respond to enquiries and support decision making
- Provide advice and report on issues relating to products, policies and services that are sensitive to the needs of Regions, industry and the community
- Build and maintain strong relationships with a range of stakeholders to achieve business outcomes
- Contribute to team planning and assist the manager ensure team outputs are delivered to a high standard and within schedule and cost.

This position reports to the Principal Advisor and has nil direct reports.

Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.


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