Sales Support Officer

2 weeks ago

Melbourne City Centre, Australia HAYS Full time

Ready to elevate your experience and knowledge of the energy sector?

**Customer Service**:

- Take ownership of customer enquiries, providing solutions and coordinating service orders.
- Contribute to compliance and skills training.
- Experience managing a team within the energy sector is highly regarded

**Complaints**:

- Act as a case manager for complaints, resolving issues and ensuring customer satisfaction.
- Identify systemic problems for process improvement.
- Contact customers and address objections from those wishing to leave or cancel.

**Sales Enquiries**:

- Identify customer needs and convert sales based on the energy retailer's value proposition.
- Recognise upselling opportunities for additional products and solutions.
- Customer Service:

- Take ownership of customer enquiries, providing solutions and coordinating service orders.
- Contribute to compliance and skills training.

2847276

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