Assistant Facilities Manager

JLL supports the Whole You, personally and professionally.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
**What this opportunity involves**:
The Assistant Facilities Manager will assist the Senior Facilities Manager (SFM) in managing the tactical delivery for the technical/ engineering services for the assigned facilities and be the on-site key technical point of contact for the key stakeholders &/or client in the absence of the Senior Facilities Manager.
The responsibilities will include facilities management, technical support, critical environment management, client relationship management, incident investigation and reporting, root cause analysis of faults, asset management, site budgets, accounting and finance, maintenance and operations, contract services, purchasing of material and equipment & supplies.
This role has core hours of 9am through to 5.30pm Monday to Friday as well as after-hours support i.e. after-hours maintenance supervision and rostered on call functions.
**A snapshot of the role**:
Facilities Operations
Manage & oversee site services (Soft & Hard) as part of the scope delivered.
Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works)
Assist in the procurement of vendors and services as required
Conduct regular audits to ensure safety procedures are being complied with
Assist in carrying out safety procedures when needed
Human Experience
Deliver the account’s Human Experience Roadmap at the site and ensure the delivery of all operational requirements to uplift workplace experience, community engagement and sense of wellness and well-being at the site.
Client Engagement
Create a fun and impactful client engagement strategy.
Engage with all guests, employees, and key stakeholders.
Communication
Provide superior customer service to meet on-site client’s expectations
Lead the development and implementation of all internal communication strategies in collaboration with client’s leadership with a focus on improving culture and employee engagement.
Team Management
Team player, motivational leader, work across business unit to establish a collaborative environment.
Reporting
Ensure the monthly performance report is generated to meet SLA standards.
Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner
**Sounds like you? This is what we are looking for**:
Experience in facilities, property management, hospitality or related field
Possess qualifications either from a trade background or be tertiary qualified in Engineering (Electrical or Mechanical)
Experience in managing critical environments
Experience working in a banking environment preferred
Knowledge of local health and occupational safety requirements
Knowledge of critical facilities essential
Knowledge of vendor management for specialized services
An understanding of technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)
Proven capacity to understand and interpret commercial contracts
Strong budget management and financial analysis skills
**What you can expect from us**:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotiona