Administration - Invoice Escalations

2 weeks ago


Melbourne, Australia Bupa Full time

An opportunity reporting has become available on a full time, permanent basis. Based in our Melbourne CBD office you will be responsible for the day to day operations of all administration and processing tasks while ensuring all invoices are processed.

**How will I help?**

Key accountabilities include but are not limited to:

- End to end analysis of escalated invoices (including but not limited to processing, rejecting, adjustment of invoice)
- Investigating payment enquires and coordinates with stakeholders for a resolution.
- Actively participating as a team player to strive towards the overall performance of the Invoicing team
- Providing feedback to management on process improvements
- Attending and participating in team meetings, coaching sessions, training and one on ones

**What’s in it for me?**

As well as a competitive salary, a range of Bupa benefits and flexible working/ work from home arrangements, you’ll be challenged and encouraged to innovate. You will partner with colleagues who are dedicated to delivering exceptional experiences. We respect and consider everyone, knowing your difference will make the difference.

Perk highlights:

- Discount on our health insurance, travel, car, home, contents and pet insurance products as well as discounts when you attend a Bupa Dental clinic or purchase glasses from a Bupa Optical store.
- A dedicated internal wellbeing team provides you with a range of services, such as a global resilience program, regular training opportunities on a range of wellbeing topics and access to a variety of wellbeing discounts.

**What do I need?**
- Previous experience in processing and administration/data entry
- Experience working in a fast paced, high volume environment
- Strong customer service skills and business acumen
- Ability to build and maintain relationships both with internal and external stakeholders.
- Exceptional interpersonal and communication skills

**About Bupa**

Bupa is an international healthcare group which has a purpose to deliver longer, healthier, happier lives and making a better world for more than 70 years. In Australia and New Zealand, Bupa assists more than 5 million customers through a broad range of health and care services including health insurance, aged care, rehabilitation, dental, optical, medical, hearing and medical visa services.

Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.



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