Invoice Operations Consultant

2 weeks ago

Melbourne, Australia Bupa Full time

An Invoice Operations Consultant position has become available in our Health Services team team, reporting into the Invoice Operations Manager. **This is a hybrid role** and can be based out of our Melbourne office when not working from home. The team is only required to work Tuesdays in the office and the rest are flexible. The also offers team flexible working hours.

ADF Health Services Contract provides integrated and seamless end-to-end health support to 85,000 Australia Defence Force (ADF) personnel across 59 facilities. This includes integrated workforce providing health services such as primary and occupational healthcare, dental, physiotherapy, mental health and psychology services, pharmacy, occupational rehabilitation and health administration.

The Invoice Operations Consultant will be responsible for the day to day operations of all administration and processing tasks for the Invoice Operations Team.

**How will I help?**

Key accountabilities include but are not limited to:

- Invoicing assessment and processing for payment;
- Inbound and outbound calls with providers;
- Enquiry Support;
- Management of queue work;
- Accountable for your scorecard and its deliverables; and
- Attending and participating in team meetings, coaching sessions, training and one on ones.

**What’s in it for me?**

As well as a competitive salary, a range of Bupa benefits and flexible working/ work from home arrangements, you’ll be challenged and encouraged to innovate. You will partner with colleagues who are dedicated to delivering exceptional experiences. We respect and consider everyone, knowing your difference will make the difference.

Perk highlights:

- Discount on our health insurance, travel, car, home, contents and pet insurance products as well as discounts when you attend a Bupa Dental clinic or purchase glasses from a Bupa Optical store.
- provides you with a range of services, such as a global resilience program, regular training opportunities on a range of wellbeing topics and access to a variety of wellbeing discounts.
- An additional well-being day each year to treat yourself.

**What do I need?**
- Experience in customer service roles; and
- Previous exposure to fast paced and dynamic environment.
- Processing and administration (data entry) experience
- Contact care experience (desired, not a requirement)
- High volume processing skills
- Proven ability to meet and exceed turnaround times (SLA’s/KPI’s)

**About Bupa**

Bupa is an international healthcare group which has a purpose to deliver longer, healthier, happier lives and making a better world for more than 70 years. In Australia and New Zealand, Bupa assists more than 5 million customers through a broad range of health and care services including health insurance, aged care, rehabilitation, dental, optical, medical, hearing and medical visa services.
- Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued._

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