
Settlements Officer
7 days ago
**Job Title**: Settlements Officer - Suncorp Bank
**Req ID**: 76560
**Department**: SB Home Lending Services
**Division**: Suncorp Bank
**Location**: Brisbane
About Us
About the Role
This role exists within Home Lending to deliver exceptional customer service to our new and existing customer base through the timely fulfilment of Settlement based activity. You will work closely with internal stakeholders and external partner First Mortgage Australia (FMS) to complete the process end to end.
**Role Location**: 80 Ann Street, Brisbane QLD 4000
**Role Type**: Permanent, Full-time
**Note**: multiple opportunities available
What will your day look like?
This Settlements Officer Customer Support Officer role encompasses:
Review, investigation and processing of signed loan documentation in readiness for settlement
Daily finalisation and funding of Suncorp Bank Home Loans
Team inbox management
Ledger balancing and maintenance
Timely completion of reporting activities as required
Identification and reporting of errors and incidents
Maintain required benchmark efficiencies and error rates through agreed throughput with leader
Completion of Quality Surveys (Where applicable)
Any other tasks as advised by Leader
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Strong industry experience, Desired
Demonstrable experience with operational processes and systems (e.g. CBP, Hogan, Sunlink, Allfi etc) - Desired
Experience in roles requiring high levels of detail attention and risk
Experience dealing with stakeholders both internal and external
Customer Service experience (Store or Contact Centre)
You're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
30/09/2024, 11.59pm, (Melbourne Australia)
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