People and Culture Reporting Systems Specialist

At AFCA, we help people find fair outcomes to problems with their bank, insurer, super fund or financial firm.

As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses. We listen to and work with our customers and their financial firms to find solutions to complaints which have gone unheard or unresolved. **That's what AFCA does.**

**About the opportunity**

Joining AFCA means joining an organisation of passionate, intelligent people who are committed to fairness and driving positive change in the financial sector.

The People & Culture team is highly regarded at AFCA, working hand in hand with business leaders to deliver on our vision and strategy with a strong focus on using people insights to define and drive actionable results. The team is made up of passionate, high-performing and collaborative HR professionals who focus on coaching, enabling and empowering leaders to promote the most engaging culture. AFCA's engagement scores have never been higher, a true testament to AFCA's commitment to its people.

The **P&C Reporting, Insights and Systems Analyst **role reports to the Head of People Operations. The purpose of this role is to ensure we have a greater understanding of the workforce within the business and the experience they have during their time with AFCA through all HR information systems and people data.

This role is the custodian of people data and responsible for the overall data integrity and functionality of people systems. This will include the management, administration and continuous improvement of the HRIS and LMS systems and participating in HR projects. This position will be responsible for providing the business and People & Culture teams with accurate and timely reports, as well as insights from people data, to drive improved business decision-making.

**About you**:
To be successful in this role, you will need:

- Experience in a similar role preferably within a process driven environment
- Experience developing Power BI reports or developer experience with equivalent visualisation software. Demonstrated experience analysing in interpreting large, complex data sets
- Microsoft Excel super user (pivots, database connections, advanced functions, creation of macros)
- Advanced SQL including view creation, maintenance and access controls
- Strong analytical and numerical skills, with exceptional attention to detail
- Ability to engage and present information to a wide variety of stakeholders
- Extensive HR systems reporting, HR process, and project management experience required
- Experience within a People & Culture function with a good understanding of key HR processes and the back-end components of modules such as recruitment, onboarding, payroll, learning & development, performance, and compensation
- Previous HRIS system administrator experience. HR3 and PeopleStreme experience would be advantageous, but not essential
- Experience with the implementation process of new systems (including data migration) will be highly regarded

**What's on offer**:

- **A permanent, full-time and secure role **in a for-purpose organisation committed to helping the community.
- **Work-life balance and flexibility, **so you can work in a way that best suits you and your family.
- **Hybrid working **from home and our conveniently located CBD offices, with state-of-the-art technology and facilities designed for flexibility, collaboration, and wellbeing.
- **Progressive, flexible and **inclusive leave entitlements, **including 16 weeks paid parental leave, paid gender affirmation leave, extra personal leave and paid time off over Christmas. Plus, study leave to support your professional development.
- **Competitive remuneration **in addition to salary packaging and novated leasing options.
- **Free wellness initiatives **to support you to be your best. From yoga and mindfulness classes to annual skin checks and flu vaccinations, we always strive to support our people to be happy and healthy.
- **Free Employee Assistance Program **for you and your immediate family members. Our external partner is a leading provider of wellbeing and mental health support services. We offer unlimited access to professional support including confidential counselling, wellbeing coaching, financial coaching, dietary and nutrition consultations and introductory legal advice.
- **Professional development **is supported and encouraged, so your career continues to grow as you enhance your technical and leadership skills and capabilities.

**Life at AFCA**:
Our people are at the centre of everything we do. We live and breathe our cultural qualities, which shape how we behave and how we engage with our customers. At AFCA, you will truly feel the difference of working at an organisation which supports people of all backgrounds, experiences, and identities to thrive. Our consistently high employee engagement results reflect that AFCA is a truly great place to wo