People and Culture Systems and Reporting Officer

**Guiding the future of NSW education**

**Position details**
- **Temporary, 18 months, Clerk 5/6**:

- **Close to Wynyard station with hybrid work arrangements (2 office days per week as standard)**:

- **New and varied role, in a friendly team**

**About us**

At the NSW Education Standards Authority (NESA), we’re dedicated to carrying out meaningful work that drives improvements and elevates student achievement across NSW, now and into the future.

We accomplish this by supporting all school sectors with high-quality syllabuses, assessment (including managing the HSC and NAPLAN), teaching standards (e.g., accrediting teachers) and school environments (including setting and monitoring school standards).

NESA is a unique organisation in NSW (of around 700 FTE staff) with significant state-wide impact, visit our website to learn more about the important work we do.

**About the role**

It’s an exciting time to join the People and Culture (P&C) function at NESA. We are in a period of growth, transforming our operating model and service offerings to enable exceptional business outcomes. In addition to enhancing delivery of core operational services and pursuing new enabling technology solutions, the People and Culture team is responsible for designing and delivering an exciting agenda of strategic people priorities and programs.

As a member of our Partnering team, you will coordinate the delivery and maintenance of a range of automated processes designed to support our leaders and teams to request services through P&C, and perform system administration activities for a range of platforms, including survey and learning tools to support and enable P&C leads to deliver people priorities and programs. This role is also responsible for undertaking workforce and systems reporting and provides a great opportunity to work across teams to identify opportunities to better leverage existing systems and facilitate consistent delivery to the business.

**We are looking for a highly motivated individual to**:

- Monitor automated P&C owned and third-party processes to meet business and employee needs.
- Undertake user acceptance testing and results to ensure processes meet legislative requirements and provide a positive user experience.
- Coordinate the allocation of online learning licences and undertake administrative activities to enable effective delivery of P&C initiatives.
- Contribute to the development of proposed system and process changes and create process guidance material to upskill people leaders and team members
- Conduct research and use problem solving skills to respond to a range of system administration and process enquiries.
- Gather and collate information and prepare documentation to support visibility of issues, monitor trends and enable evidence-based decision making.

**About you**

To be successful, you will need:

- Demonstrated knowledge of, and experience working with, a range of human resources systems, such as Learning Management Systems, survey tools and service request platforms to support organisational processes.
- Strong relationships skills, sharing information and collaborating on joined up solutions that will enable consistent delivery to the business.
- Demonstrated research and problem-solving skills to resolve system and process issues and queries.

We invite you to download the position description for additional important information on the role and welcome queries to Michelle Carlon on the contact details above.

At NESA you'll benefit from:

- An organisation where your contribution has a big impact
- An enviable CBD location (all modes of transport nearby, and excellent coffee and eateries) with refurbished offices
- Flexible working arrangements and generous leave entitlements
- Access to discounted health and fitness memberships via Fitness Passport, an employee assistance program and annual flu vaccinations
- Salary packaging options
- Working in a purpose driven and ethical organisation with committed colleagues

**Ready to join us?**
- Provide an example of a challenging system reporting issue you encountered and how you resolved it?
- Outline an instance where you gathered information from multiple sources to respond to an enquiry from an internal stakeholder. What was the issue, what did you do and what was the result?

If you need reasonable adjustments for the recruitment process and workplace, please reach out to the contact person above.

**Important information**
**Visa sponsorship is not available for this position**. For ongoing roles, you must be an Australian or New Zealand citizen or an Australian Permanent Resident. Australian Temporary Residents may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the position.
- A Talent Pool (valid for 18 months) may be created for future ongoing and temporary roles._