Service Support Officer

2 weeks ago

Canberra, Australia Australian Government Solicitor Full time

Ongoing/Non-ongoing (12-month contract)
- Full time Canberra based role
- Collaborative team and varied work

This is an exciting opportunity to take your career to the next level by joining AGS’s dynamic Client Services Team. As a Service Support Officer, you are excited about the opportunity to work alongside experienced professionals and contribute your skills to drive success for the organisation. You will be a part of the AGS Client Services Team who play an integral role in the delivery of AGS’s market development and client service strategy.

**About us**
Australian Government Solicitor (AGS) is the Australian Government’s central legal practice and part of the Attorney-General’s Department. AGS helps Commonwealth clients to manage legal issues, navigate new challenges and find solutions which deliver the best outcomes for Australia. We are a self-funded legal practice and compete for our work.

**AGS is unique. **AGS is dedicated to the national interest and is a trusted advisor to Government.

**AGS is innovative.** Drawing on an exceptional depth of experience and expertise, we assist the Australian Government in the development and implementation of solutions to legal issues that have national importance.

**AGS is diverse.** With offices in every capital city and a team of 660 staff, including 470 lawyers, we work in more than 40 different areas of law related to government.

**About the role**
As a Service Support Officer, you will primarily provide high quality technical and administrative support services to internal and external clients. This will include:

- providing support and advice to internal and external clients for Webex and GovTeams
- support and training delivery of using virtual platforms and video conferencing systems, including monitoring slides, trouble shooting, moderating questions and setting up and managing break-out rooms
- providing support to the Canberra Office Director in the delivery of Canberra focused office requirements
- engaging in trials or investigations of new technology systems or features within existing systems
- other ad hoc projects as directed.

**About you**
The position is based within the AGS Client Services Team in Canberra. The successful applicant will have honed their skills in delivering excellent client service, with well-developed communications skills (written and verbal) and with experience in providing business support such as technical support and/or administrative support. The applicant will have excellent organisational skills, problem-solving skills, be solutions focused and will have a keen eye for detail to ensure high quality service.

You will work with a community of professionals dedicated to the national interest. You will work collaboratively in an inclusive environment where everyone’s contribution is valued, and success is rewarded. We offer our employees competitive remuneration packages, including 15.4% superannuation.

AGS is a supportive organisation which embraces diversity. We understand that work is only part of your life and while our workplace can be demanding at times, we also provide access to a range of flexible working options, generous leave entitlements and wellbeing benefits to support your needs throughout your career.

For further information about the requirements of the role please refer to the role description available below.

**To apply**

**Further enquiries**
Further information can be obtained by contacting Natalie Lightfoot, HR Business Partner 02 6253 7529 or Kim Da Pozzo, HR Business Partner 02 6253 7272.

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