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Operational Support Officer

2 weeks ago

Canberra, ACT, Australia Capital Capability Support Full time $60,000 - $80,000 per year

Job Title: Operational Support Officer - Disability Support Services

Location: Canberra, Australian Capital Territory 2600, Australia / Hybrid

Role Type: Full-time / Hybrid (both in-office and remote work)

Experience Level: Entry level / Mid-level Senior

Closing Date: 8 September if not filled prior - Interviews will commence immediately

Background

Capability Support is a provider of services to people living in the community. Capability was founded on the premise that we can do better for people living with disability, children, youth and families in the community, by providing flexible, personalised, high quality and professional supports.

Capability, through it's Disability support team, supports Children, Young People and Adults living with Disability to live their life as independently as possible. Typically, Capability's clients can present as complex and require multiple intervention strategies and plans in place.

The role:

We are seeking a passionate, suitably experienced and qualified professional to fulfil the role of a Operational Support Officer to provide additional support to our growing Disability Support Services team.

The Operational Support Officer will assist the Disability Support Services Manager and Operational Support Officer with varied tasks including but not limited to day-to-day operations, support setting maintenance, administrative tasks, providing supervision and additional tasks as directed.

The Operational Support Officer will be required to work in Capability's office, in the community, and maintain flexible hours to accommodate the operational needs of the organisation.

The ideal candidate will have experience in similar role(s), and be committed to delivering high quality supports.

The benefits:

As a Capability Staff Member, you will receive:

  • Ongoing training and development to support people with Disability.
  • Regular supervision and professional development
  • Access to EAP and Wellbeing Platforms
  • Supportive and flexible Management and Directors.
  • An exciting, encouraging and vibrant atmosphere
  • Competitive pay-rates

The responsibilities:

As an Operational Support Officer for Capability, you will be expected to:

  • Complete administrative tasks as directed.
  • Establish relationships with Clients of Capability Support to empower positive relationships.
  • Maintain Support Settings to a high standard.
  • Provide operational support to the Management team including scheduling.
  • Provide supervision and support to frontline staff members.
  • Compliance with all relevant legislations, policies and procedures.
  • Participate and lead Care Team Meetings with stakeholders in relation to Capability Clients.
  • Demonstrating and modelling high standards and following all Capability policies and values

Requirements:

  • Qualification in Community Services/Disability/Youth Work is desired, but not required.
  • Demonstrated experience working in a similar role in both a team environment and under supervision.
  • Professional experience delivering supports from a trauma-informed background and managing complex behaviours is desired.
  • High-level problem-solving skills with the ability to think respond quickly and appropriately to situations.
  • Excellent literacy and writing skills,
  • Current Working with Vulnerable People Card (WWVP) or Children's Check (NSW)
  • Police check undertaken in the last 12 months, or willingness to undertake one (this may include an International Police Check if you have lived overseas in the past 10 years)
  • A valid Australian Drivers License
  • Appropriate Working Rights in Australia
  • Current First Aid & CPR Qualifications
  • Reliable, Insured Motor Vehicle

If you require additional information, please do not hesitate to contact the Hiring Manager:

Sarah Howarth

Capability encourages applications from Aboriginal or Torres Strait Islanders, or those with lived experience in the Disability, Mental Health or Out-of-Home Care Sectors.