After Hours Support

4 hours ago

Canberra, ACT, Australia Capital Capability Support Full time $60,000 - $90,000 per year

Job Title: After Hours Support

Location: Canberra, Australian Capital Territory 2601, Australia

Role Type: Full-time

Experience Level: Varied

Closing Date: 17 October 2025

Background:

Capability Support is a provider of services to people living in the community. Capability was founded on the premise that we can do better for people living with disability, children, youth and families in the community, by providing flexible, personalised, high quality and professional supports.

Capability's vision is to provide personalised, flexible and professional supports through the provision of More Support, Less Admin and delivering high quality, customised and easy-to access supports.

The role:

We are looking for an additional experienced and eager individual to manage our Support Services after hours on a rotating roster (roster posted below, including weekends). As a provider of services to Children, Youth, Families and people with Disabilities, we receive constant engagement from our Staff, Stakeholders and Clients and you'll be responsible to manage risks associated to our clients, staff and stakeholders.

We are looking for people who are adaptable, flexible and creative to design, develop and provide feedback around the After Hours and Quality Frameworks developed by Capability Support.

You'll receive comprehensive handovers from our appropriate staff members and commence the service from n our centrally located office. You will be responsible for responding to all enquiries from our Staff Members, Clients and Stakeholders After Hours, and communicating proactively and reactively to all teams.

The successful applicant will receive a comprehensive onboarding from the Support Services Team and the existing After Hours team.

The benefits:

In addition to working for a cutting-edge, innovative and supportive team, you will receive:

  • Market leading pay-rates
  • Ongoing certified training and development
  • Employee Assistance Program
  • Professional and career development
  • Work with a progressive, cutting edge organisation
  • A wholly inclusive office environment with a supportive team dedicated to your development and success

The responsibilities:

  • Provide comprehensive remote assistance to frontline Capability Staff Members
  • Provide qualitative checks and tasks for the people supported by Capability
  • Build rapport and relationships with stakeholders, frontline staff members and clients of Capability
  • Make decisions during high pressure situations, supported by the Key Management Team
  • Provide detailed reports and feedback to the Support Services Team
  • Complete tasks to assist Family, Disability and Corporate services.
  • Provide operational support to Support Services, including but not limited to referrals processing, rostering, scheduling and other ad hoc duties.
  • Support the onboarding of frontline staff members
  • Ensure all records are kept to a high standard and uphold confidentiality
  • Maintain compliance with comprehensive compliant requirements
  • Adhering to available practice standards, guidance and support methodology with guidance from Capability Support
  • Communication with ACT Government, Stakeholders, Support Coordinators and wider care team for the clients supported by Capability
  • Assist in the accurate and detailed reporting of incidents
  • Demonstrate and model high ethics and standards, following all Capability policies, procedures and values.

The requirements:

  • Qualification in Community Services, Management, Psychology, Social Work or Youth/Disability is desirable, but not required.
  • A knowledge of trauma, or complex behaviours is also seen as an advantage.
  • Professional experience delivering supports from a trauma-informed background and managing complex behaviours would be an asset.
  • High-level problem-solving skills with the ability to think respond quickly and appropriately to situations.
  • Excellent literacy and writing skills
  • Working with Vulnerable People Card (Or ability to obtain one)
  • CYPS Suitability Clearance (or ability to obtain one)
  • Valid police check (or willingness to undertake one)

Rotating Roster

Week 1

Monday - 4pm to Midnight

Tuesday - 4pm to Midnight

Wednesday - 4pm to Midnight

Thur - Off

Fri - Off

Saturday - 6am to 2pm

Sunday - 6am to 2pm

Week 2

Monday - Off

Tuesday - Off

Wednesday - Off

Thursday - 4pm to Midnight

Friday - 4pm to Midnight

Saturday - 2pm to Midnight

Sunday - 2pm to Midnight

Capability encourages applications from Aboriginal or Torres Strait Islanders, or those with lived experience in the Out-of-Home Care Sector.

If you have any questions about this recruitment, please do not hesitate to contact Mark Marlor on or

We look forward to hearing from you.

  • Operations Support Supervisor

    2 weeks ago

    Canberra, ACT, Australia Capital Capability Support Full time $60,000 - $90,000 per year

    The Operations Support Supervisor (OSS) provides operational oversight and supervision to ensure OOHC houses run smoothly and in compliance with organisational standards. This role does not directly manage staff members, instead offering guidance, coaching, and practical support to Senior Support Workers and Support Workers. The OSS ensures house standards,...

  • Family Support Worker

    2 weeks ago

    Canberra, ACT, Australia Capital Capability Support Full time $60,000 - $80,000 per year

    The organisation:Capability Support was established in 2023 with the simple statement that we can do better for the community, through providing personalised, flexible, professional and easy-to-access supports.Capability's vision is to provide personalised, flexible and professional supports through the provision of More Support, Less Admin and delivering...

  • Support worker

    47 minutes ago

    Canberra, ACT, Australia 0dd1464a-b4e9-43d4-a903-6e1fddcdbca1 Full time $45,000 - $65,000 per year

    Cathy's Helping Hands are a NDIS service provider specialising in delivering quality, individualised and flexible support services to the elderly, mental health clients, young and old people living with a disability. We also provide a broad range of services to clients outside the NDIS. We also services to people on works compensation and in the private...

  • Support Worker

    1 week ago

    Canberra, ACT, Australia CareSouth Full time $60,000 - $80,000 per year

    We AreCareSouth's values of respect, compassion, integrity, accountability, and inclusion are evident in the work our staff do every day. We are a local, community-based organisation with a dynamic and bold vision to make a difference every day. Our purpose is to influence and support the safety, development and empowerment of children, young people, adults,...

  • Technical Support Representative

    2 days ago

    Canberra, ACT, Australia Total Shape Full time US$12,000 - US$15,600 per year

    The Role: Company: Total ShapeLocation: Remote (Work from Home)Salary: $1,000 – $1,300 USD per month (depending on experience)Position Overview:We're looking for a dedicated Technical Support Representative (Non-Voice) to assist customers via chat, email, and support tickets. The ideal candidate is tech-savvy, patient, and committed to resolving issues...

  • Website Support Specialist

    2 days ago

    Canberra, ACT, Australia Total Shape Full time US$14,400 - US$18,000 per year

    The Role: Company: Total ShapeLocation: Work From HomeEmployment Type: Full-Time (Remote)Salary: $1,200 - $1,500 USD/month (based on experience)What You'll Do:Provide daily website maintenance and ensure uptime across platformsTroubleshoot and resolve technical issues (WordPress, plugins, page errors, loading speed, etc.)Collaborate with content and SEO...

  • Cleaner

    6 days ago

    Canberra, ACT, Australia Revive Property Group Full time

    Revive is a small, fun, and trustworthy Cleaning company that specialises in providing high-end cleaning services to our clients.We are currently seeking to fill a casual or part time cleaning position within our small female team in Canberra. We are looking for someone who is fast paced, trustworthy, has attention to detail, and a willingness to learn.All...

  • Disability Support Worker

    1 week ago

    Canberra, ACT, Australia GG's Flowers & Hampers Full time $60,000 - $80,000 per year

    GG's Flowers and hampers is no ordinary florist: we are dedicated to supporting people living with disabilities to maintain meaningful lives through employment and social opportunities.GG's Flowers and Hampers is seeking dedicated full-time and part-time disability support workers who have demonstrated experience and are confident working with participants...

  • Client Support Services Support Officer

    2 hours ago

    Canberra, ACT, Australia ACT Government Full time $76,985 - $82,959 per year

    Closes: 25 November 2025Classification: Administrative Services Officer Class 3Salary: $76,985 - $82,459 plus superannuationPosition No: OUBDirectorate: Canberra Health ServicesAdvertised (Gazettal date): 18 November 2025Contact Officer: Kelly Lancsar on or What can we offer you:Competitive pay rates and excellent working conditions within a tertiary...

  • Support Worker

    7 hours ago

    Canberra, ACT, Australia Sunny Disability Care Full time $40,000 - $90,000 per year

    Sunny Disability Care is seeking motivated, compassionate, and reliable support workers to join our dedicated team. We value candidates who demonstrate enthusiasm, punctuality, and a strong willingness to learn and adapt to the diverse needs of our clients. If you're passionate about making a positive impact on the lives of individuals with disabilities,...