Process Improvement Specialist, Grocery Partnerships Operations

2 weeks ago

Sydney, Australia Amazon Commercial Services Pty Ltd - F47 Full time

**DESCRIPTION**:
Do you want to work in an innovative, dynamic, and motivated team? Do you want to be part of a newly formed organization that designs and launches new business models worldwide?

This position is for you We are looking to hire an Process Improvement Specialist in Sydney to join the Grocery Partnership Operations team that is redefining grocery delivery and help us build and grow this service for our customers.

Amazon is one of the world's most recognizable brands, and we distribute millions of products each year to our loyal customers. Our Grocery Partnership business extends this selection with local stores that offer their selection on our Ultra-Fast Fresh platform.

Our overall mission is simple: we want Amazon to be the place where customers find, discover, and buy everything they need online. Whatever our customers desire, we find ways to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history.

Key job responsibilities
Amazon is seeking a Process Improvement Specialist to join our Grocery Partnerships Operations team. As one of the world’s most recognizable brands, Amazon delivers millions of products each year to loyal customers. Our Grocery business expands this by partnering with local stores through our Ultra-Fast Fresh platform.

In this role, you’ll act as a key link between local operations and central business teams, driving innovation and operational excellence. You’ll work closely with stakeholders to analyze performance data and identify opportunities to enhance our Grocery Partnership service. A core focus will be tracking key metrics and delivering actionable, data-driven recommendations to our clients.

This role requires strong relationship management and analytical skills, as you'll serve as the primary point of contact for partner store management and local operations teams.

Due to the evolving Grocery Partnership environment, you’re expected to operate in a highly ambiguous setting, communicating daily with your direct manager.

A day in the life
※This position has to work in mainly weekdays but may also cover weekends and holidays as needed.

**BASIC QUALIFICATIONS**:

- A Bachelor's degree
- Relevant experience in using data or anecdotal evidence to influence business decisions
- Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership

**PREFERRED QUALIFICATIONS**:

- Experience in Lean, Six Sigma and Kaizen techniques
- Experience with supporting tools (e.g., SQL, MS Excel and MS Access)
- Experience in grocery industries.

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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